Client & Design Leader, Industrial

DLR Group•Phoenix, AZ

1d•Hybrid

About The Position

DLR Group is seeking a Client & Design Leader for its growing Industrial sector. This role is responsible for business development, managing client relationships, and leading contract negotiations. The position involves educating clients on the design process, collaborating with project managers for financial success, and maintaining client contact throughout the project lifecycle. The goal is to foster a collaborative and innovative work environment and ensure client and DLR Group goals are met. This role operates within a hybrid work model and can be based in Phoenix, AZ, or Atlanta, GA.

Requirements

Bachelor's degree in Architecture, Engineering, Interior Design, or related construction field
At least 10 years of professional experience in the AEC industry
At least 5 years in a client-facing role
Strong understanding of business management principles, including strategic planning, resource allocation, and leadership
Knowledge of customer service principles, including needs assessment, quality standards, and customer satisfaction
Expertise in design techniques and tools for producing technical plans, drawings, and models
Familiarity with building methods, materials, and systems for construction and renovation projects
Strong critical thinking, time management, and communication skills, both verbal and written
Ability to actively listen, understand others' perspectives, and respond thoughtfully in conversations
Current portfolio/work samples in PDF format

Nice To Haves

Professional licensure preferred

Responsibilities

Manage project execution, ensuring alignment with budget, schedule, and scope while maintaining client expectations
Collaborate with the Project Manager on staffing, responsibilities, and performance feedback for project team members
Track project milestones and deliverables, ensuring adherence to quality standards and preparing regular status reports
Facilitate and document meetings with staff and clients, coordinating project personnel, vendors, and consultants
Participate in client contract negotiations, manage change requests, and approve project plan modifications
Support business development initiatives by contributing to RFP responses and participating in client interviews
Oversee project invoicing, ensuring accuracy and alignment with work deliverables, and manage account receivables