Client Delivery Project Manager (Commercialization) - Remote

Velera

7d•$75,800 - $96,700•Remote

About The Position

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider, serving over 4,000 financial institutions. The Client Delivery Experience (CDE) Commercialization Project Manager will initiate, plan, organize, lead, and control complex, medium to large-scale product and technology projects. This role acts as a liaison between Client Delivery Experience, Product, Sales, and IT, focusing on the communication, development, commercialization, and operationalization of Velera Products and Solutions. The goal is to support the CDE business unit in meeting its objectives and ensuring alignment with company goals.

Requirements

Bachelors’ Degree in Business Systems, Information Technology or equivalent combination of training and/or experience required.
Five (5) years of project management experience required.
Three (3) years of implementations and/or technical delivery in the financial services industry required or current contractor resource in the same or equivalent position performing all job requirements.
Three (3) years of card processing experience highly preferred.

Nice To Haves

Three (3) years of card processing experience highly preferred.

Responsibilities

Perform as a CDE liaison with the product development/lifecycle.
Lead and manage the project lifecycle to efficiently deliver multiple project initiatives.
Partner with product and technology leaders to prioritize initiatives, negotiate financial and resource commitments, confirm availability, and build delivery schedules.
Work with CDE, Product, and IT to architect, design, prototype, and develop solutions that enable quality implementation and improve the speed of onboarding solutions.
Assemble project team members; assign individual responsibilities; facilitate meetings and presentations.
Define scope and objectives for complex product releases, with a focus on implementations and operations.
Prioritize requirements for the business.
Establish onboarding requirements and timelines in accordance with Solution Sales goals and market messaging.
Effectively manage the implementation of internal initiatives, major and minor system or product enhancements, client solutions, and applicable decommissions.
Deliver effective, accurate, and consistent communication to project teams, management, external clients, and vendors.
Understand interdependencies and lead times to develop a comprehensive schedule or priority task plan.
Oversee completion of project tasks, manage conflicts, clarify gaps, and escalate risks/issues as needed for improvements.
Provide technology guidance and clarify process gaps.
Work directly with key internal stakeholders and executives to negotiate, escalate, and resolve issues with priority.
Identify changes that impact scope, cost, or schedule and initiate the appropriate change control and/or change management process.
Ensure proper documentation is established, maintained, and stored for policies, processes, and procedures to streamline and optimize client delivery of products and services.
Provide timely reporting of project hours, status, performance, risks, and escalations.
Apply generally accepted project management methodology and enforce project standards.
Create and implement strategic plans to provide organizational productivity as well as process improvement enhancements.
Utilize service management resources for understanding and marketing the service portfolio, service catalogue, and service demand, so internal customers are aware of available services.
Plan, define, and manage support strategy around tools and processes.
Provide insight into the enterprise service catalogue.
Participate in training and develop leadership skills that foster internal growth and advancement.
Ensure that all duties are performed according to departmental policies, procedures, service levels, and performance standards.
React to change productively and perform other duties as assigned.