Client Delivery Manager

K2 Services•New York, NY

9d•$80,000 - $90,000•Onsite

About The Position

The role of Client Delivery Manager is a key leadership role responsible for ensuring the smooth operation of onsite technical support services. This position entails overseeing the onsite support team, managing service delivery, and maintaining high standards of customer satisfaction. The Client Delivery Manager will collaborate with various departments to optimize processes and drive continuous improvement initiatives in onsite support operations.

Requirements

High School Diploma required
3+ years of supervisory experience in a client service, office services, hospitality, or facilities environment
Strong leadership and people management skills with the ability to develop and motivate teams
Excellent communication, organizational, and problem-solving skills
Ability to work independently with minimal supervision
Proficiency in Microsoft Office (Word, Excel, Outlook)
Ability to lift or move 40 lbs. or greater
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand or sit for an extended period of time

Nice To Haves

Associate’s or Bachelor’s degree preferred

Responsibilities

Serve as the principal liaison between Opensity Solutions, on-site employees, and the client
Ensure consistent communication with the client regarding service delivery, staffing, and operational performance
Demonstrate knowledge of all services, turnaround times, and client expectations
Maintain strong client relationships and ensure high levels of client satisfaction
Identify opportunities to expand services and improve operational efficiency
Supervise, delegate, and support all on-site employees to ensure productivity and service standards are met
Recruit, interview, hire, and onboard new employees for site-level positions
Train, coach, evaluate, and develop employees to support professional growth and performance improvement
Schedule staff to ensure full coverage of operating hours while minimizing overtime
Promote a professional, service-driven team environment
Oversee all on-site service functions including mail, copy, print, scan, reception, hospitality, and facilities support
Ensure accurate and timely completion of all service requests per client standards
Maintain organization and readiness of office support areas including copy rooms, kitchens, conference rooms, and common areas
Ensure proper handling of mail, packages, and courier services according to established procedures
Support basic facilities coordination including office moves, equipment support, and workspace organization
Track operational performance and productivity metrics for site operations
Assist in preparing monthly reports for leadership and client review
Identify opportunities to improve workflow efficiency, service quality, and operational consistency
Support implementation of process improvements and best practices across the site
Ensure compliance with company policies, client requirements, and safety procedures
Maintain documentation related to staffing, scheduling, and operational performance
Support administrative tracking of site operations and service delivery requirements