Client Delivery Manager

Xerox

6d•Onsite

About The Position

Join Xerox as a Client Delivery Manager, where you will lead the delivery of contracted Managed Services and Solutions for complex client environments. In this role, you will manage service execution against the Statement of Work, build trusted client relationships, support global operations, and drive performance across revenue, margin, service levels, and continuous improvement. Lead high-visibility client relationships across complex international environments Influence service strategy, business improvement, and operational optimization Work across global teams in North America, EMEA, Latin America, and Asia-Pacific Build experience in client leadership, managed services, and solution delivery Contribute to a role with strong impact on client satisfaction, retention, and business results

Requirements

Bachelor’s degree in business or a related field, or equivalent professional experience
Fluency in written and spoken English
Five or more years of experience in operations management and client-facing service delivery
Strong communication, leadership, analytical, and problem-solving skills in fast-paced environments
Ability to manage remote teams, work across cultures and time zones, and travel internationally as needed

Responsibilities

Manage delivery of Managed Services for a major international account or multiple complex accounts across multi-country environments
Oversee day-to-day operations including device management, issue resolution, inventory, consumables, vendor coordination, and client support activities
Conduct regular client meetings, operational reviews, and Quarterly Business Reviews tied to measurable value and improvement opportunities
Monitor performance against contractual SLAs, manage escalations, and help ensure a consistent client experience
Manage revenue, operating costs, gross margin, accounts receivable, and monthly forecasting for assigned clients