Client Delivery Manager

R1 RCM•Remote, AZ, AZ

4d•$65,000 - $116,747•Onsite

About The Position

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients and each other. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.

Requirements

4+ years of Client Facing experience within Healthcare or Revenue Cycle Management
Strong Revenue Cycle Management experience preferred
Proficiency with Excel creating Pivot Tables, V Lookups, etc... (intermediate level Excel or above)
Proven experience in building reports, validating data, providing analysis and proven experience in quality assurance

Responsibilities

Support implementation project management under leadership direction
Manage client meeting schedules and agendas for assigned clients based on project scope agreements
Serve as the main point of contact for clients and act as a communication connection between clients and Operations, Client Success, and other service lines
Utilize spreadsheets and data visualization software including Excel and Power BI to create and present meeting material
Create, Deliver and Present standard and ad hoc client facing material based on client needs
Use various methods to analyze and convey numerical or statistical data, including pivot tables, graphs and spreadsheets
Verify or communicate regarding account level auditing/integrity issues to Client
Facilitate all client meetings, action management
Respond to client requests received via email and calls
Actively listen to each client to gain clear understanding of their individual needs and business
Manage client expectations and follow through on commitments
When necessary, partner with Client Success on meeting deck prep, QA, and deck validation
Support Client Success & Business Development initiatives and identifying additional business opportunities
Provide case level feedback to clients as requested via email or SFTP
Manage client information requests (documents, claim updates, etc)
Promote a supportive and positive team culture that aligns with Cloudmed’s values
Contribute to the advancement of the internal team initiatives by providing hands on support and ideas
Manage Client health (KPI’s) in conjunction with Cloud members to preemptively recognize and escalate potential client detractors