Client Delivery Manager - P&C Industry - HYBRID

NTT DATA Services•Philadelphia, PA

68d•Hybrid

About The Position

NTT DATA is currently seeking a Client Delivery Manager with experience in the P&C Industry to join their team. This role is responsible for leading a team, driving account governance, client satisfaction, delivery excellence, and margin growth for a large, multi-geo, multi-towered enterprise account. The ideal candidate will excel at client management, contract negotiation, and P&L delivery for a significant insurance account, ensuring accurate forecasting and improving delivery productivity through innovation and automation. This position requires strong communication, leadership, and problem-solving skills, with a focus on talent development and sales enablement within the insurance sector. The role also involves partnering with BU and Vertical Service Tower Leaders to enhance customer satisfaction and portfolio health, driving AI adoption, and achieving savings in operational and discretionary spend.

Requirements

10 years in a delivery management role managing multi-practice accounts
10 years of experience with application development, maintenance operations, global delivery
5+ years of experience with C Suite level interaction
5+ years of experience with implementing transformation, automation, AI
5+ years knowledge of the P&C industry and relevant software products such as Guidewire and Duck Creek

Responsibilities

Leading a team of practice delivery executives and leads.
Driving overall account governance, client satisfaction, delivery excellence, and margin growth for a multi-geo, multi-towered enterprise account.
Protecting current revenue and ensuring continued business growth by avoiding competitive renewals and cultivating growth opportunities.
Excelling at Client Management, with the ability to grow and improve client/customer relationships, implement change, and leverage technology for competitive advantage.
Working collaboratively with Client Executives to develop customer relationships, identify and manage relationship risk, and grow account reference-ability.
Negotiating contracts that are executable and able to deliver SLAs and ‘as sold’ financial performance.
Successfully delivering P&L for a large Insurance account inclusive of revenue, cost, margin, and cost containment goals.
Ensuring accurate and timely revenue/cost/margin forecasts for the account.
Improving delivery productivity, innovation/automation, delivery transformation, and service delivery for the account portfolio.
Meeting senior leadership standard requirements for communication, leadership, relationship building, P&L (Revenue of ~40+M), and problem-solving.
Hiring, coaching, and developing talent to achieve growth, profit, NPS, and contractual performance goals.
Managing Sales Enablement – ensuring tight integration with delivery teams for delivery led sales initiatives.
Responsible for sales support and deal accuracy within Insurance.
Partnering with BU and Vertical Service Tower Leaders to enhance customer satisfaction, delivery quality, and overall portfolio health and growth.
Being recognized as a proactive, influential, and strategic delivery leader by the client and within NTT DATA.
Driving change, enabling AI adoption, and driving savings in operational spend and discretionary spend through AI.