Client Delivery Manager

DXC Technology

1d•Hybrid

About The Position

DXC Technology is a Fortune 500 Global IT Services Leader and is ranked at 152. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers, colleagues, and communities around the world. Accelerate your career and reimagine the possibilities with DXC! We inspire and take care of our people. Work in a culture that encourages innovation and where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Leverage technology skills and deep industry knowledge to help clients. Work on transformation programs that modernize operations and drive innovation across our customer’s entire IT estate using the latest technologies in cloud, applications, security, IT Outsourcing, business process outsourcing and modern workplace. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. #DXCSMARTFirst

Requirements

Bachelor's degree in a relevant field or equivalent combination of education and experience
Typically, 7-10 years of relevant work experience in industry in IT Service Delivery Management, Customer Relationship and Account Management
A continuous learner that stays abreast with industry knowledge and technology
Extensive experience in service delivery or account management within enterprise accounts
Strong commercial acumen and negotiation experience
Strong understanding and execution of the ITIL concepts and foundations
Familiarity with technology, including databases or ERP applications, is an advantage
Proven experience in business relationship management and delivery management
Excellent verbal and written communications skills
Strong networking abilities and relationship management up to C-Level
Demonstrated ability to manage difficult situations, staff and clients
Ability to work within a team environment, providing leadership and guidance
Ability to act as the escalation point for the client and the team
Attention to detail and a constant quality focus
Self-motivated, with the ability to prioritize and multi-task

Nice To Haves

ITIL V4 Foundation and Advanced
PRINCE2 Foundation and Practitioner
Agile/Scrum-master qualifications
Industry aligned degree

Responsibilities

Establish broad relationships within the client up to C-Level
Attend the client site regularly and contribute to customer's IT strategy as appropriate
Attend and contribute to regular service review meetings, CAB/Release meetings and planning sessions
Provide regular reporting and client liaison
Ensure (and report) customer satisfaction
Manage the delivery of contracted services and ad-hoc consulting services
Ensure that delivery exceeds client expectations in terms of timeliness, coverage, and quality
Ensure DXC Oracle’s revenue and margin targets are achieved
Be responsible for the Quality Assurance of all delivered services
Continually improve and align services to ensure they add genuine value
Work closely with all facets of the business including delivery, project management, support and sales to constantly strive for superior outcomes for our customer