Client Delivery Executive - On-site

NTT DATA•Chicago, IL

1d•Onsite

About The Position

At NTT DATA we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here. This role will be on-site at our client site 5 days per week. Only local candidates will be considered.

Requirements

Multiple years of relevant experience in Service delivery management/as Client Delivery Executive (or similar role)
Several years of experience in client management
Ability to lead and influence across large, cross-functional, and global team
Experience in project and program management
Prior experience in the Infrastructure Services area
Advanced experience with project and program financial management, budgeting, cost management
Experience defining and negotiating contract terms
Ability to communicate clearly and present to senior leadership
10+ years in a technology services and solutions direct client role
10+ years' experience with direct client relationships

Responsibilities

Oversees a team that delivers contracted IT services to clients.
Leads the development and implementation of delivery strategies of various IT solutions to clients.
Accountable for ensuring quality, timing and financial delivery objectives are met by team.
Identifies opportunities for account growth and innovation.
Proactively identifies potential issues and drives resolution to avoid client impact and facilitate continuous improvement.
Builds and sustains effective communications with all stakeholders and cross-functional teams in an effort to maximize the client experience.
Develops and maintains strong relationships with client’s leadership team.
Provides direction and guidance for administration and results for multiple departments within a function of work area.
Translates business plans into objectives and exercises latitude in managing operations.
Accomplishes results through the efforts of subordinate managers / professional team members
Responsible for managing larger groups of team members, which may also include lower-level leaders.
Responsible for large accounts with high level of complexity.
Leads the defining and adherence to delivery management processes and policies.
Responsible for delivering in a highly-matrixed global delivery model.
Mentors and trains less experienced delivery management team members