SVP, Client Delivery Executive

CorroHealth

1d•Remote

About The Position

Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success. JOB SUMMARY: ESSENTIAL DUTIES AND RESPONSIBILITIES: Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member. As the SVP, Client Delivery Executive, you are responsible for managing the full scope of services for CorroHealth comprehensive End-to-End (E2E) revenue cycle outsourcing engagements for large health systems. Candidate will be responsible for leading a diverse scope of services across Patient Access, Clinical Documentation Improvement, Utilization Management, Coding, Government and Commercial Insurance Billing and Follow-up, and Self-pay outsourced functions. Duties include tight coordination with internal departments within CorroHealth to assure seamless delivery of services across multiple lines of business. The Client Executive is responsible for meeting/exceeding internal CorroHealth P&L targets while simultaneously meeting client’s Key Performance Indicator expectations. Client Executives are the primary point-of-contact for account governance and client communications. You will also be responsible for recommending, developing, and implementing operational plans and policies to ensure attainment of near-term performance targets as well as long-term strategic business objectives. In addition, the position is responsible for assuring that CorroHealth’s technologies are effectively integrated into clients' technology stack. As SVP, you will also oversee the generation of comprehensive reporting and analysis tools including performance metrics and productivity reports with long term trending models to support business decisions and strategic direction. The SVP will lead a team of 1,000+ team members (both direct and indirect reports) to successfully meet client’s needs. This is a remote, home office assignment.

Requirements

College Degree (master's in healthcare administration preferred) OR equivalent work experience
Proven success in managing complex client relationships
Experience working with executive stakeholders
Strong strategic, communication, and leadership skills
10+ years of revenue cycle leadership experience within a large, multi‑hospital health system.
Direct experience in organizations with multi‑billion‑dollar net patient revenue.
Proven ability to manage the full end‑to‑end revenue cycle in a highly complex environment
Demonstrated success overseeing all operational elements required to ensure a hospital is paid accurately and fully for services rendered
Ability to travel up to 50-75%

Responsibilities

Establish client trust by fostering a positive relationship with all levels of client personnel.
Present results of our operational delivery along with delivery improvement plans needed to ensure long-term engagement success.
Anticipate needs, developing and articulating solutions to prevent potential financial and compliance liability to the client and CorroHealth.
Establish effective communications with all CorroHealth personnel that have delivery responsibilities for client.
Provide and demonstrate effective leadership and soft skills in managing CorroHealth personnel.
Interface and align with all corporate departments regarding operations, marketing, IT, AppDev, human resources, etc. to ensure seamless delivery for client.
Implement methods designed to effectively gather and assess customer feedback.
Prepare regular executive reviews and briefings as required.
Monitor individual and departmental performance objectives.
Direct improvement strategies when objectives are not met.
Coach team members to achieve excellence and maintain high performance.
Analyze productivity, inventory and quality report results to formulate action plans for continuous performance improvement.
Manage quality performance of team members
Provide feedback and manage to engagement Annual Operating Plan (AOP).
Manage operations to ensure accurate cost allocation and adherence.
Recognize items/issues that have budgetary impacts and act accordingly to minimize or eliminate.