SVP, Client Services

HCG•New York, NY

About The Position

At Omnicom Health Medical Communications, we give science a story to tell. As a global leader in publications, medical affairs, regulatory consultation, and AOR medical communications, we boldly define the journey from molecule to market for pharmaceutical and biotech clients. Our agency is powered by the convergence of highly skilled people, a higher purpose, and the nexus of science and technology innovation. We support 150+ transformational medicines across pharma, biotech, and healthcare. From early‑stage discovery through commercialization, Omnicom Health Medical Communications partners with the medical communications community across the lifecycle of their assets—supercharging their science to engage and reach healthcare professionals. SVP, Client Services, Business Unit Lead CMC-3E SVP, Client Services BU lead criteria: SVP level Based in North America and able to attend frequent in-person meetings at client headquarters in NYC Demonstrated expertise in resource planning and allocation Strong financial acumen, including budget management and forecasting Experience overseeing a sizeable book of business Extensive experience in commercial medical communications Ability to support and collaborate with teams across multiple regions, including North America and the UK Focus on translating client strategy, managing specific client portfolios, direct team leadership, and ensuring client success and organic growth within their BU. Client strategy for their accounts, meeting forecast and profitability targets, direct team management (mentoring, performance), client relationship management, project oversight, organic growth within their BU, and support for new business development impacting the BU. The Business Unit Lead is responsible for translating the division's strategic vision into actionable plans and successful outcomes for a specific portfolio of clients and brands. This role drives client satisfaction and organic growth within their assigned Business Unit, directly manages and develops the team members within the BU, and ensures the efficient and effective delivery of all client work. They are the senior owner of their client relationships and the day-to-day operational success of their accounts.

Requirements

SVP level
Based in North America and able to attend frequent in-person meetings at client headquarters in NYC
Demonstrated expertise in resource planning and allocation
Strong financial acumen, including budget management and forecasting
Experience overseeing a sizeable book of business
Extensive experience in commercial medical communications
Ability to support and collaborate with teams across multiple regions, including North America and the UK

Responsibilities

Contribute to the development of the overall divisional strategy and then translate that strategy into clear, executable plans for their specific Business Unit and client accounts.
Develop and oversee client strategies for their assigned portfolio, ensuring alignment with client objectives and agency capabilities.
Serve as a trusted strategic partner and primary point of contact for senior client stakeholders within their BU's accounts.
Establish trusted partnership with other BU leads within the division, BU leads across OHMC and functional leads
Manage forecast and profitability targets for their specific Business Unit and client accounts, ensuring profitability and adherence to financial targets.
Accountability for financial performance and metrics (including utilization)
Operational efficiency
Responsible for execution of client retention and organic growth strategies for clients within BU
Ensure appropriate staffing and resource allocation, in partnership with Division Lead and functional leads, for all client engagements within the BU.
Ensure appropriate staffing and resource allocation for all client engagements within the BU, including collaboration with cross-BU leads
Directly lead, mentor, and manage individual team members within the Business Unit, fostering their professional growth and development.
Actively identify and nurture individual talent within the BU, providing coaching, training, and opportunities for skill enhancement and career progression.
Champion and embed OHMC, and the divisions, core values and culture within the daily operations and interactions of the BU team.
Create an inclusive and supportive environment where team members feel valued, heard, and empowered to contribute their best work.
Foster an environment of positive collaboration within the BU, across the division, OHMC and OH
Responsible for performance management, goal setting, and career pathing for those within the BU.
Serve as a trusted strategic partner for all clients, and their colleagues, within your BU
Accountable for achieving high levels of client satisfaction and fostering strong, long-term client relationships.
Drive organic growth within existing client accounts, identifying and capitalizing on opportunities for expanded services and revenue.
Oversee the development and presentation of compelling proposals and solutions to clients.
Contribute to complex new business efforts and lead simple new business efforts (both in appropriate partnership with division lead and growth team).
Oversee the efficient and high-quality delivery of all client projects and services within the BU.
Ensure compliance with agency operational standards, processes, and quality controls.
Act as the primary escalation point for day-to-day client challenges and operational issues within their BU.
Collaborate closely with other BU Leads and functional department heads to share best practices and ensure integrated service delivery.
Provide regular updates on BU performance, client health, and team dynamics to the Division Lead
Contribute to strategic initiatives led by Heads of Publications/Medical Affairs and Commercial Medical Communications and Division Leads