Client Delivery Executive - Infrastructure Services - Mahwah, NJ

NTT DATA Services•Mahwah, NJ

17d•$121,000 - $197,000•Hybrid

About The Position

We are seeking a highly experienced Client Delivery Executive for Infrastructure Services to lead the end-to-end delivery of software, application, and infrastructure services for a key logistics client. This role is responsible for ensuring operational excellence, contractual compliance, service quality, and client satisfaction while driving governance, escalation management, automation, and continuous improvement initiatives. The ideal candidate will bring strong expertise in infrastructure services, cloud, data center colocation, and complex service delivery environments, along with the ability to manage financial performance, lead large matrixed teams, and build trusted executive-level client relationships. This individual will serve as a strategic delivery advisor, partnering closely with internal and client stakeholders to optimize service delivery, support transformation initiatives, and expand the overall services footprint.

Requirements

Bachelors degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity.
5+ years of experience working in the Logistics Domain is required
8+ years of experience in transitioning and Infrastructure services, Data Center Colocation Services, Public/Private Cloud Services, and Hardware/Software/Tech Solutions services.
8+ years of experience managing a highly leveraged service environment

Nice To Haves

Digital Transformation experience leveraging AI to refine knowledge insights.
Strong knowledge of and experience with ITIL Service Framework v4.
Experience in IT support and production escalations, including incident response and change lifecycles.
Excellent verbal and written communication skills.
Ability to work across multiple time zones.

Responsibilities

Accountable for end-to-end delivery of NTT DATA Software and Application services for a logistics client.
Ensure adherence to contractual commitments.
Monitor delivery quality and client satisfaction through direct interactions with key stakeholders.
Develop and maintain Crisis Management/Disaster Plans.
Implement project mitigation plans for yellow or red deliverables.
Conduct Customer Governance meetings.
Manage Outage/Escalation/Missed SLA incidents.
Implement and execute automation and efficiency programs.
Drive client improvement plans to enhance satisfaction.
Utilize automation for repetitive tasks to boost performance and service quality.
Possess a deep understanding of the delivery life cycle.
Ensure accurate and timely revenue/cost/margin forecasts for assigned accounts.
Manage costs in alignment with annual operating plans and point of sale.
Develop action plans to close forecast gaps.
Manage account ramp-up/ramp-down resources efficiently.
Collaborate with Client Executive to develop customer relationships, grow and expand the services footprint from NTT for the client, and manage risks.
Excel in customer relationship management at CXO levels, presenting operations and strategic reviews to senior stakeholders.
Act as a strategic delivery advisor to the executive leadership team.
Manage Sales Enablement, ensuring integration with delivery teams.
Leverage broader NTT DATA capabilities and resources strategically.
Interface with customer architecture teams and senior leadership on emerging technologies.
Serve as the main contact for client operations leadership.
Maintain effective communication with all stakeholders and cross-functional teams.
Stay informed about global industry trends and their impact on IT services.
Apply best practices in organizational change management.
Solve large, enterprise problems through matrixed organizations.
Guide delivery leaders to align service offerings properly.
Monitor and evaluate the performance of direct reports, providing feedback through coaching and the NTT DATA performance management process.
Coach and mentor a large team of delivery leaders responsible for daily client operations.