Client Delivery Executive, Healthcare

SS&C Technologies•Remote - Florida, US, FL

4d•$120,000 - $160,000•Remote

About The Position

The Client Delivery Executive (CDE) is a senior client relationship leader responsible for building and expanding strategic partnerships with some of SS&C Health’s most important healthcare clients. Serving as a trusted advisor and executive point of contact, the CDE develops a deep understanding of each client’s business, strategic priorities, operating environment, and evolving needs. Working across health plans, pharmacy benefit organizations, and other healthcare organizations, the CDE connects client priorities with SS&C Health’s capabilities across technology, pharmacy, operations, data, and services. This role brings together the right leaders and resources across SS&C to ensure we deliver on our commitments, proactively address challenges, and continually identify opportunities to create greater value for the client. The CDE is ultimately accountable for the health and strength of the overall client relationship, including executive engagement, client satisfaction, retention, strategic alignment, and growth.

Requirements

10+ years of progressive experience in healthcare, with significant experience managing complex, enterprise-level client relationships.
Strong understanding of the health payer and/or pharmacy ecosystem, including health plans, PBMs, pharmacy operations, healthcare technology, claims administration, or related services.
Demonstrated success building trusted relationships with C-suite and senior healthcare executives.
Experience managing large, complex accounts involving multiple products, services, stakeholders, and internal delivery teams.
Strong executive presence with the ability to navigate difficult conversations, influence decisions, resolve conflict, and build alignment across organizations.
Ability to translate client business objectives into actionable priorities for internal product, technology, operations, and service teams.
Commercial mindset with experience supporting client retention, renewals, account expansion, and strategic growth.
Ability to operate effectively in a matrixed organization and mobilize cross-functional teams without relying on direct authority.
Strong judgment and ability to recognize emerging client risks, determine when executive intervention is needed, and drive issues to resolution.
Excellent communication, presentation, negotiation, and relationship-management skills.
Bachelor’s degree required; advanced degree or equivalent healthcare industry experience preferred.

Responsibilities

Serve as the senior relationship leader and primary executive point of contact for assigned strategic healthcare clients.
Develop trusted relationships with senior executives and key stakeholders across health plans, PBMs, pharmacy organizations, and other healthcare organizations.
Build a deep understanding of each client’s business strategy, market dynamics, operating model, technology environment, regulatory priorities, and long-term objectives.
Establish and maintain a comprehensive client strategy and account plan that identifies priorities, relationship opportunities, risks, growth opportunities, and executive engagement needs.
Serve as the voice of the client within SS&C Health, ensuring client priorities and concerns are understood and addressed across Product, Technology, Operations, Implementation, Sales, Finance, and other teams.
Provide executive oversight of the overall client experience and ensure SS&C consistently delivers against contractual commitments, strategic priorities, and client expectations.
Proactively identify relationship, operational, delivery, and commercial risks and mobilize the appropriate internal leaders before issues materially impact the client.
Lead executive governance, business reviews, strategic planning sessions, and other senior-level client interactions.
Coordinate executive sponsorship and ensure appropriate SS&C leadership engagement across the client relationship.
Partner with Product and Technology leaders to connect client priorities with SS&C Health’s product strategy, roadmap, and investment areas.
Maintain strong knowledge of the healthcare market, including payer operations, pharmacy and PBM dynamics, healthcare technology, regulatory trends, and emerging client needs.
Identify opportunities to expand the relationship by connecting client business challenges with additional SS&C Health capabilities and solutions.
Partner closely with Sales on account growth while maintaining primary focus on the long-term health, value, and strategic strength of the client relationship.
Maintain a clear view of overall client health, including satisfaction, executive relationships, delivery performance, financial performance, risks, renewal outlook, and growth potential.
Act as an executive escalation point when significant issues arise, ensuring clear communication, accountability, and timely resolution.
Drive strong client retention and establish SS&C Health as a strategic partner rather than simply a technology or services vendor.