Client Data Specialist
About The Position
The Client Data Specialist at Zelis is a vital role focused on maintaining customer account accuracy and completeness, specifically related to payer contracts and fee schedules. This position supports our Client Success Managers and plays a key role in ensuring customer satisfaction and successful account readiness. Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients. At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.
Requirements
- Associates degree & 1 year or HS Diploma and 3 yrs experience.
- Good understanding of physician and/or hospital reimbursement methodologies.
- Experience modeling fee schedules or working with physician and/or hospital billing.
- Requires proficiency using AI tools skillfully with an understanding of how to develop/create intelligent prompts and/or agents.
- Excellent verbal and written communication skills.
- Excellent problem-solving abilities and attention to detail.
- Proficiency in using CRM software and support tools.
- Ability to manage multiple tasks and prioritize effectively.
- Empathy and patience when dealing with clients.
- Ability to work independently as well as part of a team.
Responsibilities
- Maintain up-to-date payer contracts and fee schedules for customer accounts.
- Perform data discovery and entry tasks, including formatting spreadsheets and accurately modeling fee schedules.
- Read, interpret, and understand payer contract terms.
- Quickly complete task lists and provide timely updates on progress.
- Deliver high-quality, detail-oriented work to ensure account readiness.
- Communicate with clients about the details of their payer contracts.
- Coordinate with internal teams for additional research, problem resolution & preventative measures.
- Support escalated and complex issues further investigating solution and clearly communicating with stakeholders.
- Participate in team meetings and contribute to the development of client service strategies and high-quality client service experience.
- Support other team members during peak times or when additional help is needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
