Client Data & Insights Analyst

Richemont•New York, NY

About The Position

Richemont, a global leader in the luxury sector, is seeking a Client Data and Insights Analyst to support client data projects and daily activities. This role involves being a client data subject matter expert, responsible for maintaining the client database, supporting client reporting, sharing client insights, and communicating business recommendations. The position reports to the Senior Manager, Client Data and Insights.

Requirements

Bachelor's degree in Business Administration, Data Science, Statistics, or related field.
2+ years of experience in managing data and analytics projects.
Proficient computer skills, including Microsoft Office Suite (Excel, PowerPoint, Word).
Excellent written and verbal communication skills.
Excellent interpersonal skills.
Excellent analytical skills.
Excellent organizational skills.
Excellent time management skills.
Excellent problem-solving skills.
Strong critical thinking ability.

Nice To Haves

Luxury experience is a plus.
Experience with Salesforce is a plus.
Experience with Looker is a plus.

Responsibilities

Support client data topics across Cartier North America, focusing on data quality, cleansing, profile merges, and reassignments.
Ensure continuous improvement of data collection, regular maintenance, cleansing, quality monitoring, and updates.
Maintain local client data governance, security, and compliance in partnership with the Data Solutions team.
Act as a subject matter expert on tools such as Salesforce, SAP, Power BI, and Looker for client data related projects.
Assist with client data reporting for commercial teams to ensure achievement of clienteling, MyClients, data capture, and Cartier Care KPI objectives.
Identify, analyze, interpret, and present the performance of client-related KPIs, intelligence, and insights.
Support the building of reports to aid the network with client development activation plans, client data capture, and prioritization of Maison programs.
Conduct analytics and insights surrounding the client database and all client channels, focusing on client behavior patterns.
Serve as a liaison with cross-functional corporate teams on client data needs and insights, identifying actions and recommendations.
Partner to recommend solutions and insights that influence client loyalty, acquisition, and retention with an omni-channel perspective.
Extract client lists to support client engagement strategy, product launches, and boutique activations.
Collaborate to deliver training to boutiques on data input and insights best practices.