Cust Svc Support Rep-Client - remote

Labcorp•Burlington, NC

1d•Remote

About The Position

Labcorp is seeking a Client Customer Service Support Representative to join their team. This position will work with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer-centric team in an innovative company. This role is part of the Contact Center team for Client AR & Customer Service in Revenue Cycle Management (RCM).

Requirements

High School Diploma or GED equivalent
1 year or more Customer Service experience
Strong phone and verbal communication skills along with active listening skills
Ability to meet deadlines and exercise critical thinking skills

Nice To Haves

1 year or more high-volume call experience
1 year or more healthcare or medical experience

Responsibilities

Manage inbound and outbound calls in a timely manner averaging 50-60 calls per day
Follow approved standard operating procedures (SOP’s) to update and provide necessary information to resolve denied claims
Evaluate current policies and SOP’s and give recommendations for process improvements
Handle sensitive information in a confidential manner
Reading and understanding of explanation of benefits or correspondence
Document all accounts ensuring guidelines and regulations are followed
Communicate via telephone with a physician, insurance company and patients
Utilize tools to verify eligibility, claim status and/or to obtain better billing information