Client Coordinator (CP)

Manpower•US, Massachusetts, MA

16h•$46,875 - $78,125•Onsite

About The Position

The Client Coordinator is an integral part of the Client Dedicated Service team, focused on providing both the client and talent with a seamless and positive Manpower experience. This role supports the Manpower Service Delivery process by ensuring efficient management of tasks, including order receipt and processing, completion of I-9 verifications, talent management, and engagement, as well as client reporting and data reconciliation. The Client Coordinator plays a crucial role by overseeing four key areas: Talent Management & Engagement, Service Delivery, Customer Service & Relationship Building, and Administrative Support.

Requirements

Experience: 1+ years in administrative, customer service, retail, sales, and/or another fast-paced environment
Education: High School diploma or equivalent
Technical: Proficient in Digital Literacy: Desktop (e.g., MS word, Workforce Management Systems, Excel and Outlook)

Nice To Haves

Experience in talent onboarding, management, and payroll processes.
Knowledge of I-9 verification and legal compliance related to workforce management.
Customer service orientation with a focus on developing and retaining business relationships.
Education: Bachelor’s degree
Experience: Previous experience in recruiting or workforce solutions

Responsibilities

Review New Orders & Staffing Needs: Check new client requests and ensure all necessary details are recorded. This includes verifying talent assignments and ensuring compliance with the client’s specific requirements.
Safety Briefing: Before talent arrives, ensure all safety protocols for the day are in place. Review safety materials, confirm that safety equipment is available where applicable, and ensure that all talents are informed of any necessary safety training or updates.
Prepare for Onboarding: Ensure all necessary documentation (I-9 forms, identification, etc.) is ready for new talent onboarding. Review schedules and department assignments to make the first day as smooth as possible.
Meet & Greet: You are the first point of contact for the new talent when they arrive. Greet them warmly, verify their documents, and guide them through the department.
Safety & Site Orientation: As part of the onboarding process, deliver a brief safety orientation. This includes reviewing site-specific safety procedures, emergency exits, and proper equipment use. Ensure that all talents are aware of their safety responsibilities.
Onboarding & Acclimation: Accompany talent to their respective departments, introduce them to key personnel, and ensure they are comfortable with their new environment. This might include showing them where to find safety equipment or outlining the protocols for reporting hazards.
Check-In with Talent: Once talent is settled, follow up to make sure their first hours are going smoothly. Ask if they have any questions or concerns, particularly about safety or their tasks.
Client Communication: Provide the client with updates on talent performance and attendance. Address any immediate needs or issues raised by the client, ensuring their expectations are met.
Safety Check: Conduct a mid-shift safety check to ensure that all procedures are being followed by the talent. This includes verifying the use of personal protective equipment (PPE), adherence to site-specific rules, and making sure no hazards have been introduced.
Data Entry & Reporting: Throughout the day, ensure that all data related to talent and client performance is accurately captured. This includes monitoring accurate recording of time entry, tracking attendance, and managing payroll and invoicing processes. Additionally, safety reports and feedback from both talent and clients must be logged to maintain comprehensive and up-to-date records.
Client Reporting: Prepare and send client-specific reports, ensuring the data is reconciled and accurate. This often involves cross-referencing talent timesheets and ensuring that hours, rates, and other details align with the client’s expectations.
Order Management: Process any additional client orders and ensure talent is assigned accordingly.
Talent Check-Out: At the end of the day or shift, check in with talent as they leave. Ask about their experience and provide any necessary support. Address any issues, such as performance concerns or safety violations, and document these as needed.
Performance & Safety Feedback: Review any performance metrics or safety concerns with talent before they leave for the day, ensuring a continuous feedback loop for improvement.
Administrative Tasks: Finalize any outstanding administrative duties, including filing safety reports, correcting the time clock, validating reports, and preparing for the next day.
Safety Reporting: Review any safety incidents or near-misses reported during the day and document them. Collaborate with the safety team or Site Manager to ensure any issues are resolved and preventable hazards are addressed.
Client & Talent Updates: Provide final updates to clients on the day’s activities, including any safety issues or performance highlights. Ensure all data is reconciled and ready for the next day.