Client Coordinator

Aston Carter•Richfield, OH

4d•$20 - $25•Onsite

About The Position

The Client Coordinator serves as a key point of contact for customers and business partners, ensuring a seamless and professional customer experience. This role manages inbound customer communications, maintains and updates client information, supports customer portals, and provides comprehensive administrative support. The Coordinator is cross-trained across two critical support functions within the organization and provides backup coverage for both teams as needed, helping to maintain continuity of service and operational efficiency in a growing, dynamic environment.

Requirements

2+ years of experience in customer service, administrative support, insurance operations, or a closely related field preferred.
Strong verbal communication skills, with the ability to speak clearly, professionally, and effectively with customers and business partners.
Strong written communication skills, including the ability to compose clear, concise, and accurate messages and documentation.
Excellent organizational skills, with the ability to manage information, tasks, and priorities effectively.
High attention to detail to ensure accuracy in client records, customer portals, and administrative documentation.
Ability to manage multiple tasks simultaneously in a fast-paced environment while maintaining quality and accuracy.
Proficiency with Microsoft Office Suite, including Outlook, Excel, and Word.
Ability to work independently with minimal supervision while taking ownership of assigned responsibilities.
Ability to collaborate effectively within a team environment and support colleagues as needed.

Nice To Haves

Experience working with customer portals, databases, or CRM systems preferred.
Background in insurance operations or similar customer-focused industries is beneficial.
Comfort working with different phone systems, including automatic dialers and standard phone systems.
Demonstrated ability to adapt to changing priorities and support multiple teams.
Interest in contributing to a growing organization with opportunities for long-term development.

Responsibilities

Serve as a primary point of contact for customers and business partners, responding promptly and professionally to inbound calls, emails, and other communications.
Manage inbound customer communications using multiple phone systems, including both automatic dialer and non-automatic systems, and ensure calls are handled efficiently and accurately.
Maintain accurate and up-to-date client information in internal systems, databases, and customer portals.
Update and manage customer portals to ensure information is current, complete, and accessible to internal stakeholders and external partners.
Provide administrative and clerical support to the team, including data entry, document preparation, and record maintenance.
Support two critical internal support functions by being cross-trained on their processes and tools, and provide backup coverage to both teams as needed.
Coordinate with internal teams to resolve customer issues, answer questions, and ensure a high level of service and satisfaction.
Organize and prioritize daily tasks to manage multiple responsibilities in a fast-paced environment while maintaining strong attention to detail.
Collaborate with colleagues in an office setting to share information, streamline workflows, and support overall operational efficiency.
Work both independently and as part of a team to meet service expectations and contribute to the organization’s growth.