Client Coordinator

Ernest•Vista, CA

3d•Onsite

About The Position

Ernest is seeking a Client Coordinator to join their team. This role involves serving as a trusted business partner to clients by providing exceptional day-to-day support and ensuring every interaction reflects Ernest's commitment to service. The Client Coordinator will work closely with Client Relationship Managers, clients, and internal departments to coordinate details that keep clients' businesses running smoothly. This is a highly collaborative, onsite position requiring strong communication skills, attention to detail, and the ability to manage multiple priorities while delivering a high level of service. Success is achieved through building strong relationships, understanding client needs, and providing timely, accurate support to foster long-term partnerships. The position is full-time, non-exempt, and reports to the Client Coordinator Manager.

Requirements

High school diploma or General Education Degree (GED).
Proficiency with Microsoft Office, including Word and Excel.
Strong clerical, organizational, and data entry skills.
Basic math skills, including multiplication, division, and converting fractions to decimals.
Excellent verbal and written communication skills with the ability to interact professionally with clients and internal teams.
Ability to effectively manage large volumes of emails across multiple accounts.
Highly organized, detail-oriented, and self-motivated.
Friendly, professional, dependable, and committed to delivering exceptional customer service.
Willingness to actively participate in company events and activities.

Nice To Haves

Two or more years of customer service experience ideally within an inbound/outbound call center environment.
Working knowledge of Enterprise Resource Planning (ERP) systems.

Responsibilities

Build strong working relationships with clients by understanding their business, purchasing history, and ongoing needs.
Serve as a reliable business partner by providing responsive, professional, and solutions-oriented customer service.
Support an assigned Client Relationship Manager by providing exceptional service to their portfolio of clients.
Coordinate routine communication and activities between clients, Client Relationship Managers, and internal support teams to ensure an exceptional client experience.
Help identify opportunities to introduce additional products and solutions that support clients' businesses.
Work collaboratively with multiple departments to ensure accurate and timely order processing and issue resolution.
Maintain organized and accurate customer information and documentation.
Manage a high volume of emails across multiple accounts while prioritizing requests and responding promptly.
Perform clerical and administrative tasks that support the Client Coordinator department.
Contribute to a positive, team-oriented environment while supporting Ernest's culture and commitment to outstanding service.