Client Contact Center Representative - Owatonna, MN

Federated Mutual Insurance Company • Owatonna, MN

6d • Onsite

About The Position

As a Client Contact Representative, you will work directly with customers and sales representatives to answer questions, fulfill service requests and advise on insurance coverage and pricing options. We are looking for someone with effective and energetic phone skills, problem solving and prioritizing skills, combined with a genuine desire to help others and create an exceptional customer experience. An insurance background is not required – we provide excellent training!

Requirements

• Minimum of a two-year degree or equivalent experience.
• Prior experience and excellent skills in customer service and phone communications.
• Excellent communication and interpersonal skills.
• Ability to balance multiple tasks and changing priorities with high attention to detail.
• Strong analytical and problem-solving skills.
• Ability to work effectively in a team environment.
• Strong keyboarding skills and ability to work with multiple computer applications.
• Must be legally authorized to work in the United States for any employer.
• Federated will not sponsor candidates for employment visa status, such as an H1-B visa.
• Federated does not interview or hire students or recent graduates with J-1 or F-1 visas or similar temporary work authorization.

Nice To Haves

• Insurance background is not required – we provide excellent training!

Responsibilities

• Work directly with customers and sales representatives to answer questions.
• Fulfill service requests.
• Advise on insurance coverage and pricing options.

Benefits

• Opportunities for internal mobility and career development paths.
• Inspiring excellence in performance and ensuring your professional journey thrives.
• Encompassing competitive compensation.
• Enticing bonus programs.
• Cost-effective health insurance.
• Robust pension and 401(k) offerings.
• Paid volunteer time.
• Opportunities for gift matching.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree