Client Consulting Manager

Visa•Toronto, ON

13d•Hybrid

About The Position

The Client Consulting Manager will be a key member of Visa Consulting and Analytics (VCA), a team within Visa Advisory Services that drives tangible, impactful and financial results for Visa’s network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, VCA solves the most strategic problems for our clients. The Canada Consulting Team within VCA provides consulting and solution services for Visa’s clients in Canada. The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and managing risk. We are currently looking for a Consulting Manager to join our consulting practice and play a role in developing high impact projects for Visa’s clients in the North America region. The potential candidate will be responsible for delivering and implementing projects and solutions with issuers, acquirers, merchants, and FinTech's. This person will develop initiatives to promote sustainable and profitable growth, thereby ensuring that Visa is both, the preferred brand and unique business partner. Ideal candidates will have management consulting, corporate strategy and banking or payments experience. Potential engagements could include product development, program launch, customer acquisition, customer life cycle optimization, retention enhancement, benchmark analysis, profitability enhancement.

Requirements

5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD.
Demonstrated experience in corporate and business strategy or management consulting roles.
Experience working with financial indicators to measure business performance.
Significant focus on impacting ROI.
Strong analytical skills, with demonstrated intellectual and analytical rigor.
Self-motivated, results oriented individual with the ability to handle multiple projects concurrently.
Excellent communication, story-telling and presentation skills.
Team oriented, collaborative, diplomatic, and flexible, able to work effectively in matrixed organization.
Confident meeting and facilitation skills.
Technology mindset, curious, up-to-date with digital trends and applications.
Incumbents applying for the role should be self-motivated, highly energized, detail-oriented individuals who will deliver strategic thought leadership, problem diagnostics and high impact solutions to clients support the growth and performance.
Candidates must be able to develop enduring, strategic relationships with internal and external clients and across the Visa organization.

Nice To Haves

6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD.
Exposure to retail banking or payment card industry is a plus.

Responsibilities

Proactively engage with Visa internal teams in regular strategic & planning discussions
Lead consulting initiatives and contribute to closing engagements by identifying potential opportunities with clients
Develop frameworks, approaches, solutions and recommendations that effectively and efficiently address the most impactful opportunities and challenges
Build solutions and actionable insights that will help clients to grow their portfolios and customer engagement in their core business
Produce insights, analyses and recommendations to improve client performance, boost growth, drive understanding of client issues and provide strategic guidance for client priorities across the verticals and segments
Ability to effectively manipulate and analyze large data sets (industry and Visa) to determine meanings insights and recommendations for clients
Build new scalable solutions, toolkits, best practice documents and consulting approach that can be applied across VCA practice
Partner with peers in other functional areas (marketing, sales, risk, innovation) and across global regional teams to execute projects in ways that leverage the breadth and depth of Visa’s resources