Client Concierge
About The Position
Chewy Vet Care is launching new veterinary practices and is looking for a full-time Client Concierge to join their Healthcare Practice Team. This role is part of a clinical team working in a practice designed by veterinarians with advanced equipment and technology. The company emphasizes a customer- and team member-centric workplace focused on delivering personalized, patient-centric care. The mission is to be the most trusted and convenient destination for pet parents and partners. Chewy Vet Care aims to provide competitive benefits, flexible scheduling, and a collaborative work environment, prioritizing the well-being of their team members.
Requirements
- 1-2 years working in a customer-focused environment, veterinary preferred.
- Strong ability to connect with clients and demonstrate empathy and compassion.
- Excellent social, verbal/written communication, observational, and analytical skills.
- Passionate about helping people and pets with empathy and excellent customer service focus.
- Thrives in a fast-paced, self-starter environment.
- Standing or walking up to 80% per shift.
- Frequently lift up to 50 to 70 pounds using an optional team lift.
- Occasionally lift greater than 70+ pounds using a team lift.
- Stand, push, pull, carry, squat, and kneel.
Responsibilities
- Embody the Chewy Vet Care culture to work collaboratively with peers and deliver the pet parent WOW experience.
- Provide stellar service and communication within the practice.
- Support the practice’s veterinarians, veterinary technicians, veterinary assistants, and practice manager.
- Handle all patient intakes and provide all front-end client-facing interactions.
- Apply strong social and communication skills to engage actively with pet parents.
- Perform customer service skills to assist pet parents with providing medical care to their pet, resolving any issues promptly.
- Apply integrated technology, including proficiency with the Practice Information Management System (PIMS).
- Understand and follow the practice’s Standard Operating Procedures (SOP) and Standards of Care (SOC).
- Act responsibly given the pharmacy holdings.
- Assist Practice Manager with communicating on inventory needs.
- Clean workspaces after every patient interaction.
- Participate in self-development courses and Chewy Vet Care required compliance training.
- Perform related duties and assignments as directed by management.
- May be required to work weekends.
- Position may require some travel.
Benefits
- Competitive benefits
- Scheduling options that fit different lifestyles
- 401k
- Medical/Rx insurance
- Vision insurance
- Dental insurance
- Life insurance
- Disability insurance
- Hospital indemnity insurance
- Critical illness insurance
- Accident insurance
- Parental leave
- Family services benefits
- Backup dependent care
- Flexible spending accounts
- Telemedicine
- Pet adoption reimbursement
- Employee assistance program
- Discounts including 10% off pet insurance and 20% off at Chewy.com
- Accrued paid time off (PTO)
- Additional unplanned unpaid time off (UTO)
- Six paid holidays per year
- Paid sick and family leave in compliance with applicable state and local regulations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
