Client Concierge: Part-Time

It’s A Secret Med Spa • Frisco, TX

4h • Onsite

About The Position

The Client Concierge is responsible for warmly greeting clients in person and over the phone, providing basic knowledge and education about the variety of services offered. This role manages front desk duties including checking patients in/out, answering phone calls, overseeing inventory counts, and ensuring supplies are fully stocked. The concierge maintains a clean and professional environment, assists providers and managers with client scheduling, and ensures compliance with company policies. They are also responsible for effectively and accurately managing the POS system with all client appointment and employee information, all while ensuring a positive and warm experience for clients.

Requirements

• Previous customer service experience (1 year)
• Flexible schedule with the ability to work weekends
• Excellent written and verbal communication skills
• Ability to communicate with proper etiquette
• Ability to multi-task while being attentive to clients and remaining flexible to the needs of the business
• Ability to work as part of a team and take initiative
• Enthusiastic, friendly and energetic personality with a genuine desire to provide outstanding service
• Must Maintain patient/client confidentiality in accordance with HIPAA regulations and company policy
• Must maintain a high level of integrity with a strong ethical foundation
• Must have sound judgment, problem solving, and decision-making skills
• Must be able to sit or stand for long periods of time
• Must be able to reach above shoulder height, crawl, kneel, and push/pull up 50 lbs.
• Must have a working knowledge of Microsoft applications

Nice To Haves

• Previous experience working in a med spa or medical office preferred
• Bilingual preference given

Responsibilities

• Warmly greeting clients in person and over the phone
• Providing basic knowledge and education about our wide variety of services
• Manage front desk duties such as checking patients in/out, answering phone calls, greeting clients, overseeing inventory counts, and keeping supplies fully stocked while ensuring a positive and warm experience for our clients
• Maintain a clean and professional environment throughout the facility
• Assistant providers and managers with client scheduling and maintaining the appointment books
• Comply with all company policies and procedures to ensure streamlined processes within the location
• Ensure POS system is managed effectively and accurately with all client appointment and employee information added
• Other duties as assigned

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees