Client Concierge

Chewy • Denver, CO

2d

About The Position

Chewy Vet Care is seeking a full-time Client Concierge to join its Healthcare Practice Team. The role supports a comprehensive veterinary practice focused on personalized, patient-centric care and a positive experience for pets and their parents. The Client Concierge works collaboratively with the practice team and provides front-end client interactions, patient intake, service, and communication while supporting veterinarians, veterinary technicians, veterinary assistants, and the practice manager.

The role uses the practice’s technology, including its Practice Information Management System (PIMS), and follows Standard Operating Procedures and Standards of Care. The Client Concierge also helps communicate inventory needs, maintains clean workspaces after patient interactions, and completes required development courses and compliance training. The position may require weekend work and some travel.

The hourly range is $15.62–$23.55. The actual range offered may depend on relevant experience, education, and work location. The position is non-exempt and eligible for a 401(k), insurance and other benefits, accrued paid time off, and six paid holidays per year.

Requirements

• 1–2 years of experience working in a customer-focused environment; veterinary experience preferred.
• Strong ability to connect with clients and demonstrate empathy and compassion.
• Excellent social, verbal and written communication, observational, and analytical skills.
• Passion for helping people and pets with empathy and a strong customer-service focus.
• Ability to thrive in a fast-paced, self-starter environment.
• Ability to stand or walk for up to 80% of a shift.
• Ability to frequently lift 50–70 pounds, using an optional team lift, and occasionally lift more than 70 pounds using a team lift.
• Ability to stand, push, pull, carry, squat, and kneel.

Nice To Haves

• Veterinary experience in a customer-focused environment.

Responsibilities

• Work collaboratively with peers and embody the Chewy Vet Care culture while delivering a positive pet-parent experience.
• Handle patient intakes and provide front-end, client-facing interactions.
• Engage with pet parents and provide stellar service and communication.
• Support the practice’s veterinarians, veterinary technicians, veterinary assistants, and practice manager.
• Help pet parents obtain medical care for their pets and promptly resolve issues.
• Use the integrated technology for the role, including the Practice Information Management System (PIMS).
• Understand and follow the practice’s Standard Operating Procedures (SOP) and Standards of Care (SOC).
• Act responsibly given the pharmacy holdings.
• Assist the Practice Manager with communicating inventory needs.
• Clean workspaces after every patient interaction.
• Participate in self-development courses and required Chewy Vet Care compliance training.
• Perform related duties and assignments as directed by management.

Benefits

• 401(k)
• Medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident insurance
• Parental leave
• Family services benefits
• Backup dependent care
• Flexible spending accounts
• Telemedicine
• Pet adoption reimbursement
• Employee assistance program
• Discounts, including 10% off pet insurance and 20% off at Chewy.com
• Accrued paid time off (PTO) for non-exempt hourly team members
• Eligibility for additional unplanned unpaid time off (UTO)
• Six paid holidays per year
• Potential eligibility for paid sick and family leave under applicable state and local regulations

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed