Client Concierge

Chewy • Boynton Beach, FL

4d

About The Position

Chewy Vet Care is seeking a full-time Client Concierge to join its Healthcare Practice Team. The role supports a veterinary practice designed to help clinical teams deliver personalized, patient-centric care in a collaborative, customer- and team-member-centric environment. The Client Concierge handles patient intakes and front-end client interactions, provides service and communication to pet parents, and supports veterinarians, veterinary technicians, veterinary assistants, and the practice manager. The position uses practice technology and follows established procedures and standards of care. Weekend work may be required, and some travel may be required.

Requirements

• 1–2 years of experience in a customer-focused environment; veterinary experience is preferred.
• Strong ability to connect with clients and demonstrate empathy and compassion.
• Excellent social, verbal and written communication, observational, and analytical skills.
• Passion for helping people and pets, with empathy and an excellent customer-service focus.
• Ability to thrive in a fast-paced, self-starter environment.
• Stand or walk for up to 80% of a shift.
• Frequently lift up to 50–70 pounds, using an optional team lift.
• Occasionally lift more than 70 pounds using a team lift.
• Ability to stand, push, pull, carry, squat, and kneel.

Nice To Haves

• Veterinary experience in a customer-focused environment.

Responsibilities

• Embody the Chewy Vet Care culture, collaborate with peers, and deliver a positive pet-parent experience through strong service and communication.
• Handle patient intakes and front-end client-facing interactions, engaging actively with pet parents.
• Assist pet parents with their pets’ medical care and promptly resolve issues.
• Use the corresponding Practice Information Management System (PIMS) and other integrated technology proficiently.
• Understand and follow the practice’s Standard Operating Procedures (SOP) and Standards of Care (SOC).
• Act responsibly given the pharmacy holdings.
• Assist the Practice Manager with communicating inventory needs.
• Clean workspaces after every patient interaction.
• Participate in self-development courses and required Chewy Vet Care compliance training.
• Perform related duties and assignments as directed by management.
• Work weekends if required and travel if required.

Benefits

• Competitive benefits
• Scheduling options that fit different lifestyles

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed