Client & Community Relations Director (M)

PNC Bank • Jacksonville, FL

8d • Onsite

About The Position

Enhances PNC's involvement in community relations by understanding the market's growth strategy and bringing it to life by developing, facilitating and implementing key initiatives, events and projects. Oversees the market's sponsorships, investments and events, administers philanthropy and grant making and directs internal and external communications. Requires strong communication and close partnership with the regional president, line of business leaders, employees, corporate sponsors and community leaders. Fosters relationships with various communities, non-profit organizations and diverse populations to advance PNC's position in the market. Directs all aspects of client and community relations activities, which may include event production, sponsorship activation, grant-making, employee engagement and contract negotiations. Takes an active role in representing PNC in the community through board memberships, speaking engagements and managing community partner relationships; serves as a spokesperson for the regional president. Engages with cross-functional PNC teams and provides recommendations for market investments. Evaluates effectiveness of market initiatives based on local trends. Manages and develops local client and community relations teams when applicable, to ensure their growth and development. Responsible for creating and overseeing the local market budget.

Requirements

• University/college degree or a comparable combination of education, job-specific certification(s), and experience (including military service).
• At least 5 years of prior management experience.
• 8+ years of industry experience.
• Knowledge of business strategies.
• Understanding of community development.
• Awareness of competitive advantages.
• Skills in employee engagement.
• Proficiency in event planning.
• Demonstrated innovation.
• Personal initiative.
• Results-oriented approach.
• Budgeting skills.
• Knowledge of business markets.
• Competency in community management.
• Strong decision-making and critical thinking abilities.
• Effective communication skills.
• Event management skills.
• Customer Focused: Knowledgeable of values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk: Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
• Include Intentionally: Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values: Role models values with transparency and courage.
• Enable Change: Takes action to drive change and innovation that will transform the business.
• Achieve Results: Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best: Raises the bar with every talent decision and guides the achievement of all employees and customers.
• Subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

Nice To Haves

• Higher level education such as a Masters degree, PhD, or certifications.

Responsibilities

• Develops, facilitates and implements key initiatives, events and projects to enhance PNC's community involvement.
• Oversees market sponsorships, investments, and events.
• Administers philanthropy and grant making.
• Directs internal and external communications.
• Fosters relationships with various communities, non-profit organizations, and diverse populations.
• Directs all aspects of client and community relations activities, including event production, sponsorship activation, grant-making, employee engagement, and contract negotiations.
• Represents PNC in the community through board memberships, speaking engagements, and managing community partner relationships.
• Serves as a spokesperson for the regional president.
• Engages with cross-functional PNC teams and provides recommendations for market investments.
• Evaluates the effectiveness of market initiatives based on local trends.
• Manages and develops local client and community relations teams.
• Creates and oversees the local market budget.

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• Robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• Between 15 to 25 vacation days each year, depending on career level and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior