Client & Community Relations Director (M)
About The Position
Enhances PNC's involvement in community relations by understanding the market's growth strategy and bringing it to life by developing, facilitating and implementing key initiatives, events and projects. Oversees the market's sponsorships, investments and events, administers philanthropy and grant making and directs internal and external communications. Requires strong communication and close partnership with the regional president, line of business leaders, employees, corporate sponsors and community leaders. Fosters relationships with various communities, non-profit organizations and diverse populations to advance PNC's position in the market. Directs all aspects of client and community relations activities, which may include event production, sponsorship activation, grant-making, employee engagement and contract negotiations. Takes an active role in representing PNC in the community through board memberships, speaking engagements and managing community partner relationships; serves as a spokesperson for the regional president. Engages with cross-functional PNC teams and provides recommendations for market investments. Evaluates effectiveness of market initiatives based on local trends. Manages and develops local client and community relations teams when applicable, to ensure their growth and development. Responsible for creating and overseeing the local market budget.
Requirements
- University / college degree.
- At least 5 years of prior management experience.
- 8+ years of industry experience.
- Knowledge of the market's growth strategy.
- Strong communication skills.
- Ability to foster relationships with various communities, non-profit organizations, and diverse populations.
- Ability to represent PNC in the community.
- Ability to engage with cross-functional teams.
- Ability to evaluate effectiveness of market initiatives.
- Customer Focused: Knowledgeable of values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk: Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
- Include Intentionally: Cultivates diverse teams and inclusive workplaces to expand thinking.
- Live the Values: Role models our values with transparency and courage.
- Enable Change: Takes action to drive change and innovation that will transform our business.
- Achieve Results: Takes personal ownership to deliver results. Empowers and trusts others in decision making.
- Develop the Best: Raises the bar with every talent decision and guides the achievement of all employees and customers.
Nice To Haves
- Higher level education such as a Masters degree, PhD, or certifications.
- Comparable combination of education, job specific certification(s), and experience (including military service) in lieu of a degree.
Responsibilities
- Develops, facilitates and implements key initiatives, events and projects to enhance community relations.
- Oversees market sponsorships, investments, and events.
- Administers philanthropy and grant making.
- Directs internal and external communications.
- Fosters relationships with various communities, non-profit organizations, and diverse populations.
- Directs all aspects of client and community relations activities, including event production, sponsorship activation, grant-making, employee engagement, and contract negotiations.
- Represents PNC in the community through board memberships, speaking engagements, and managing community partner relationships.
- Serves as a spokesperson for the regional president.
- Engages with cross-functional PNC teams and provides recommendations for market investments.
- Evaluates the effectiveness of market initiatives based on local trends.
- Manages and develops local client and community relations teams.
- Creates and oversees the local market budget.
Benefits
- Medical/prescription drug coverage (with a Health Savings Account feature)
- Dental and vision options
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with PNC match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- Between 15 to 25 vacation days each year, depending on career level and years of service
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What This Job Offers
Job Type
Full-time
Career Level
Director
