Client Communications Specialist (CCS) - REMOTE POSITION
Schwarzman Animal Medical Center•New York, NY
•$19 - $24•Remote
About The Position
The Communications Specialist is responsible for delivering superior customer service and communication to clients, patients, staff, and referring veterinarians. This role requires excellent judgment and decision-making skills in triaging client calls, scheduling appointments with clinical specialists, and determining appropriate actions. Kindness, care for animals, and respect for clients are essential values in this team-focused department.
Requirements
- Minimum 1-2 years of veterinary medical office experience is required
- Proficient in computer skills: Microsoft Office, Outlook, Cornerstone EMR system, Alcatel-Lucent Phone system
- Speed typing skills of 40+ wpm required
- Ability to provide consistent and exceptional customer service
- Pleasant speaking voice
- Articulate, dependable, hardworking, compassionate, and flexible with scheduling
- Proven experience in a detail-oriented environment
Nice To Haves
- Knowledge of medical terminology is preferred
Responsibilities
- Schedule appointments for various Specialty Services using the Cornerstone system
- Triage urgent calls efficiently and effectively
- Process referral calls from outside veterinarians and clients
- Answer phones and direct calls appropriately
- Respond to internal and external clients in a respectful, friendly, and thorough manner
- Provide clients with status updates and patient information
- Maintain a detailed-oriented approach while multitasking in a fast-paced environment
Benefits
- A Commitment to Lifelong Learning
- State-of-the-Art Facilities
- A multidisciplinary team of 140+ veterinarians across 20+ specialties
- A Hospital in the heart of NYC
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
