Client Communications Consultant, Specialist

Vanguard•Malvern, PA

9d•Hybrid

About The Position

The Client Communications Consultant, Specialist leads external client, incident, and crisis communications for complex, high‑risk initiatives supporting Vanguard’s Workplace Solutions division. This role requires sound judgment and a proven ability to translate sensitive, technical issues into clear, timely messaging while partnering closely with cross‑functional stakeholders to align communications with business outcomes. The Consultant is skilled in selecting the right channels, measuring impact, and continuously strengthening engagement with external client audiences.

Requirements

Experience translating complex client matters into clear communications
Strong organizational skills and attention to detail
Proficient in Word Suite of products, PowerPoint, SharePoint
Minimum five years related work experience.
Undergraduate degree or equivalent combination of training and experience.

Nice To Haves

Strong portfolio of incident management or crisis communications preferred

Responsibilities

Lead incident management and crisis communications for the Vanguard Workplace Solutions (VWS) division, developing and executing clear, timely messaging for external audiences (plan sponsors, consultants, partners) and internal stakeholders across high‑risk, time‑sensitive events.
Serve as the primary VWS point of contact during crisis and incident related communications: owning point‑in‑time and ongoing coordination, decisioning, and alignment with Corporate Public Relations and Crisis Communications, Business Continuity Management (BCM), and Incident Response Teams (IRT) at both divisional and enterprise levels.
Provides consultation to address external client communication needs for the VWS business.
Develops cohesive plans for communicating initiatives and events that are aligned to business outcomes.
Assesses and maximizes impact on target external client audiences.
Partners with key stakeholders to ensure needs are addressed, various solutions are identified, and delivery of expectations is within scope and capacity.
Leads recurring meetings with key stakeholders to continue to improve effectiveness and operational efficiency.
Responsible for tracking metrics and measuring the effectiveness of external client communication solutions.
Identifies trends for future application.
Identifies areas for improvement to enhance the effectiveness of communications and related business objectives.
Participates in special projects and performs other duties as assigned.