CLIENT CENTER HOST - NEW YORK, NY

Compass Group•New York, NY

3d•$26 - $27•Onsite

About The Position

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. The Client Center Host is responsible for providing exceptional service to all clients and visitors upon their arrival to the Client Conference Center. This is a highly visible role that will be supporting the firm’s initiative in welcoming high-profile clientele and ensuring a smooth and personalized experience, enhancing their overall satisfaction, and reinforcing their commitment to hospitality excellence.

Requirements

A genuine sense of hospitality, with a commitment to delivering the Platinum Service® Standard in all aspects of the job.
Strong interpersonal skills with the ability to engage confidently and professionally with high-profile clients and stakeholders.
The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while ensuring a seamless experience for VIP guests.
The ability to thrive in a fast-paced, high-volume corporate hospitality environment while maintain composure and professionalism
Excellent listening and oral communication skills with the ability to interact professionally with high-profile clients and stakeholders.
Basic computer skills and knowledge of office technology / equipment.
Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details.
Strong organizational abilities and attention to detail, capable of managing multiple tasks and prioritizing effectively.
Knowledge of local attractions, amenities, and services to provide accurate information and enhance the guest experience.
Discreet, ethical, and committed to maintaining a high degree of confidentiality.
A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.
Two to three years of experience with luxury hospitality, conference services, executive reception, client services, or corporate hospitality environments.

Responsibilities

Proactively stand and greet by the elevator bank to serve as first point of contact in the Client Conference Center.
Professionally greeting and assisting all visitors, with a strong focus on VIPs and Executives in addition to internal VIPs
Welcome guests warmly with a smile and maintain eye contact through the entire interaction while following established procedures, address VIPs by name and ensuring a memorable first impression.
Escort guests to designated waiting areas as needed, providing personalized assistance, ensuring their comfort and offering amenities such as water/ coffee/ tea.
Anticipate guests needs through observation awareness, proactive engagement and be able to provide assistance, wayfinding, amenities, and personalized support before assistance is requested.
Acting as an overall hospitality services resource in providing amenities within building, commutation and transportation, neighborhood amenities and organizational FAQs
Build rapport with VIP guests and maintain positive and professional relationships.
Maintain clear and effective communication with internal teams to coordinate guest arrivals, special arrangements, and any specific requirements.
Handle visitors and employee inquiries, feedback, and concerns promptly and professionally, striving to exceed expectations and resolve issues effectively.
Adhere to established security protocols and confidentiality guidelines when handling VIP guest information to maintain a secure environment.
Answering VIP requests in a friendly, professional manner, taking messages with accuracy, and appropriately handling or referring questions and requests.
Implementing established security policies and procedures about arriving and departing VIP clientele.
Create a lasting positive impression by offering thoughtful and personalized farewell experience, ensuring each interaction concludes on a positive and memorable note.
Managing closely all activity in the internal visitor processing system.
Troubleshoot operational and guest related concerns with professionalism, discretion, and a solution-oriented mindset and liaise with appropriate internal support departments such as building maintenance (heating and cooling issues), information technology (computer/iPad) issues.
Having a thorough understanding of the emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency.
Notify manager(s) on duty of incidents or escalations with accordance to the “20 Second Rule”.
Maintain professional appearance and comply with uniform and grooming standards.
Demonstrate understanding of company culture and operational areas.
Assist with coverage in other locations and maintain flexibility with schedule to meet business needs.
Participate in daily, weekly, and monthly meetings.
Capacity to take on additional duties as assigned by management; responsibilities may be adjusted as needed.
Cross train in conference centers and lobby to provide coverage and support during PTOs and sick call outs.
Utilize internal systems and technology platforms including visitor management systems, EMS scheduling platforms, iPads, and communication tools to support seamless guest experience.