512 - Client Care Tech Support - Technical Support Specialist I

COCC • Rocky Hill, CT

21d • Hybrid

About The Position

We are seeking a customer focused technical professional to support and resolve a wide range of technology issues for our banking customers. This role is ideal for someone who enjoys troubleshooting, maintaining secure and reliable systems, and delivering excellent service while working in a collaborative environment.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent work experience
• Minimum 1 year of experience in an industry standard help desk role
• 1+ years of experience supporting customers in a multiple Microsoft operating system environment
• Ability to communicate effectively with all levels of staff and management both verbally and in writing
• Ability to demonstrate accountability, accept responsibility, and work effectively within teams and workgroups
• Excellent customer service skills
• Ability to operate, install, configure, and maintain Microsoft Windows Operating Systems
• Experience supporting standard Windows applications, Java, and Microsoft Office
• Experience supporting custom Windows applications
• Experience supporting network printers
• TCP/IP knowledge

Responsibilities

• Analyze, support, and resolve customer technical issues related to operating systems, applications, data communications, firewalls, email, remote access, software, and hardware peripherals.
• Assist the Technical Consulting Group with onsite and remote client engagements.
• Meet established service level objectives and maintain timely resolution of assigned incidents and requests.
• Coordinate and manage escalations in a timely and professional manner.
• Perform preventative maintenance and system health activities.
• Deploy operating system and third-party software updates to assigned customers.
• Assist with testing and validation of updates prior to customer deployment.
• Identify areas of risk or concern and assist with developing and implementing resolutions.
• Participate in customer projects, technology upgrades, and other company initiatives as needed.

Benefits

• Hybrid schedules and ample paid time off supporting work/life balance and flexibility
• Customized training and onboarding to support you in your first year at COCC
• Robust employee development programs aligned with career pathing objectives
• Cutting edge training and educational resources from vendors like SANS, PluralSight, and CBTNuggets
• Generous PTO, benefits, and competitive compensation
• On-site fitness centers, wellness incentives, and lifestyle spending accounts
• Tuition reimbursement
• One on one career coaching
• DEIB initiatives championing inclusion and encouraging you to bring your whole self to work
• Financial planning assistance with certified professionals
• Peer recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level