Client Care Supervisor/ Scheduling Coordinator
About The Position
Right at Home’s mission is to improve the quality of life for those they serve by providing the Right Care with the Right People. They are looking for enthusiastic individuals who have a close-knit bond, collaborate, and celebrate each other’s individualism and creativity. A sense of humor is required. This role is responsible for all tasks associated with staffing, communicating with and mentoring caregivers, and communicating with clients and their family members. The goal is to transition to a permanent, full-time role. The primary business objective is to provide excellent customer service, mentor and retain high-quality caregivers, and increase billable hours to meet business objectives.
Requirements
- Prior experience in a private duty or skilled homecare agency
- Excellent customer service skills
- Prior staffing/scheduling experience
- Ability to work independently
Nice To Haves
- Able to multitask
- Organized
- Enjoys working with a team
Responsibilities
- Handling logistics and customer support associated with new client service
- Staffing Caregivers on client shifts
- Communicating with clients and their family members about their care and about our services
- Collaborating with shared care providers
- Maintaining online client charts and documenting client communications
- Perform client and caregiver quality calls
- Participate in caregiver orientation process
- Visiting clients in their homes, on occasion
Benefits
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Bereavement Leave
- Family Medical Leave
- Paid Holidays - 7 days
- ACA Compliant Health, Vision, and Dental Insurance
- Paid Time Off - 12 days per year
- 401K Plan with up to 5% matching, after 1 year
- Company-provided laptop
- Home office expense reimbursement
- Mileage reimbursement
- Casual work environment
- Upscale office space with multiple employee lounges, free coffee bar, and free gym
- Monthly bonus program in addition to salary compensation
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
