Client Care Specialist
About The Position
Meneses Law is an accomplished Immigration law firm with an outstanding track record of providing immigration services with the highest professional standards to our clients. We work with thousands of clients across the United States on Adjustment of Status, Visas, Petitions, Labor Certifications, Citizenships, Deportations, Waivers, DACA Renewals, and Asylum matters. The Bilingual Sales Specialist will be an expert in understanding Meneses Law’s services and will be responding to questions and queries about our services. The ideal candidate has top-notch sales and excellent customer service experience who has attention to detail, is goal-driven, ethical, and a dedicated professional.
Requirements
- Record of meeting and exceeding sales goals.
- Proficient with Microsoft Office Suite and other relevant data tools.
- Excellent time management skills, and ability to prioritize tasks in a fast-paced environment.
- Ability to work independently and take initiative in problem-solving.
- Ability to collaborate with cross-functional teams and communicate findings effectively.
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Able to type 45 WPM or more.
- English usage, spelling, grammar, and punctuation.
- Proper phone etiquette.
- Must be fluent in both English and Spanish.
- Ability to work in a dynamic, fast-paced environment and meet deadlines.
Nice To Haves
- Attention to detail and process orientation.
- Ability to act with integrity, professionalism, and confidentiality.
- Self-motivated with excellent interpersonal skills.
- Relationship building and influencing skills.
- Ability to work independently in a fast-paced environment and take initiative in problem-solving.
Responsibilities
- Greet clients and make them feel welcome.
- Convert sales for our wide range of legal services.
- Must be able to meet monthly sales goals (KPIs).
- Provide recommendations according to customer needs or preference.
- Document sales by updating customer records.
- Stays up to date with sale trends for better services and achievement of sales.
- Have the emotional intelligence and maturity to have difficult conversations with clients to encourage them to hire the firm for legal services.
- Closing the sale and follow-up through telephone and email.
- Contribute ideas to improve sales and work with management to implement improvements.
- Provide ongoing customer service by acting as the liaison between the client and Meneses Law team that will include weekly/monthly follow-up with clients after they check in by telephone.
- Document conversations and report to management with any concerns clients may have.
- Adherence to a prescribed script is a requisite for this role, ensuring consistent and standardized communication.
- Perform any other tasks or functions deemed necessary to the daily operations of the employer.
Benefits
- Medical
- Employer Paid Dental
- Vision
- Employer Paid Life Insurance
- 2 weeks of Paid Time Off
- 10 days of paid holidays
- 401k Safe Harbor Match
- Structured Training Programs
- Meaningful Career Advancement Opportunities
- Work with state-of-the-art technology.
- Name Recognition & Prestige
- Immigration Law Firm
- Birthday and Anniversary rewards
- Sophisticated, Challenging Work
- Business Professional work environment
- Participate in a variety of volunteered events throughout the year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
