Client Care Specialist

Madison Veterinary Specialists•Madison, WI

4d•Onsite

About The Position

Do you want to be part of a collaborative team that makes a difference in pets live every day? Madison Veterinary Specialists is growing! In addition to building a beautiful new facility we are searching for full time or part time Client Care Specialists (CCS) with a strong desire to help clients and pets when they need us most. This position is responsible for ensuring delivery of exceptional service to all Madison Veterinary Specialists clients. Being the very first point of contact for clients walking through the door, candidates must have a great attitude, outgoing personality, strong desire to learn and enjoy working with people and team members.

Requirements

Exceptional customer service skills
Strong client communication skills
Ability to multi task and work in a fast pace environment
Prior veterinary CCS or assisting experience with a high client volume veterinary practice.
Completion of 4 years of high school or equivalent is required.
Must have the strength and stamina to work on feet and/or remain stationary at the front desk throughout shift.
Capable of safely working in environment with potential exposure to hazardous materials, infectious and zoonotic diseases.
Strong sense of helping clients and caring for animals and to assist with emergency or critical-care patients as needed.

Nice To Haves

Greater than 1 years’ experience working in veterinary specialty and emergency in a Client Care Specialist position.
Experience working with ImproMed Infinity software.

Responsibilities

Ensuring delivery of exceptional service to all Madison Veterinary Specialists clients.
Being the very first point of contact for clients walking through the door.
Helping clients and their pets in an effective, efficient and friendly manner.
Working with team members to knowledgeably assist clients with the proper attitude, ensuring clients feel cared for and respected.
Provide excellent telephone communications; engaged and actively listening so the client feels understood.
Have confidential financial discussions with clients along with collect payments, make change and reconcile daily receipts.
Schedule client appointments for all service departments.
Maintain strict confidence regarding client and patient information.
Ability to multi-task, prioritize and delegate while maintaining composure in stressful situations is expected.