Client Care Specialist (Front Desk)

Light Counseling•Christiansburg, VA

1d•Onsite

About The Position

Light Counseling, a mission-driven practice with over 30 years of service, is seeking a Client Care Specialist for its front desk. This role is crucial for creating a welcoming environment and supporting both clients and staff in a fast-paced, team-oriented setting. The position offers meaningful work, opportunities for professional growth, and hands-on experience with healthcare systems. Employment is confidential and adheres to all federal and state privacy laws, including HIPAA.

Requirements

Strong customer service and interpersonal skills
Ability to communicate clearly and professionally, both verbally and in writing
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Strong attention to detail and organizational skills
Ability to problem-solve and think critically in real-time situations
Comfort learning and navigating new systems and technology
Working knowledge of Microsoft Office 365 (Outlook, Word, Excel, Teams)
Understanding of confidentiality and data privacy standards
Ability to work both independently and collaboratively within a team
High School diploma or equivalent
Prior experience in customer service or administrative support
Strong communication and organizational skills
Basic computer proficiency, including Microsoft Office
Ability to pass required background checks and screenings
Valid Driver’s License and acceptable driving record

Nice To Haves

Experience working in a healthcare or counseling setting
Familiarity with Electronic Health Records (EHR) systems
Experience handling billing or financial transactions
Interest in working in a mission-driven, faith-based environment

Responsibilities

Serve as the primary point of contact for clients, both new and existing.
Schedule appointments, send reminders, and manage client check-ins through the Electronic Health Record (EHR) system.
Ensure all intake documentation, consents, and required forms are completed prior to services.
Conduct initial conversations with prospective clients and referral sources to assess needs and eligibility.
Provide compassionate, professional support while addressing client questions and concerns.
Collect client balances and process payments at time of service.
Maintain accurate and up-to-date client records, including demographics, insurance, and documentation.
Support front desk operations and ensure smooth daily workflow.
Provide general office support and assist with operational needs as they arise.
Learn and utilize internal systems, platforms, and tools effectively.
Assist with maintaining a clean, organized, and welcoming office environment.
Support end-of-day procedures, including securing offices and common areas.
Build and maintain positive relationships with clients, referral sources, and community partners.
Support outreach and engagement efforts aligned with the organization’s mission.
Collaborate with team members to ensure continuity of care and client satisfaction.
Maintain strict adherence to HIPAA and confidentiality standards.
Assist with basic troubleshooting of office technology when needed.
Perform other duties as assigned to support overall operation.