Client Care Specialist - White Rock Veterinary Hospital
About The Position
Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from current and prospective clients utilizing a courteous and caring approach. This person will appropriately screen calls, book appointments, take detailed messages as well as provide knowledgeable non-medical information to clients. Responsibilities also include performing a variety of administrative office tasks, including mail (receiving, sorting, distributing, posting), drafting memos and other correspondence, completing reports and other ad-hoc document requests. Experience in the veterinary reception is an asset.
Requirements
- Strong communication and people skills
- Some experience in the Veterinary field
- Leadership experience
- Experience in veterinary reception is an asset
Responsibilities
- Greeting and checking-in clients in a friendly and warm manner
- Receiving incoming calls from current and prospective clients utilizing a courteous and caring approach
- Appropriately screen calls
- Book appointments
- Take detailed messages
- Provide knowledgeable non-medical information to clients
- Performing a variety of administrative office tasks, including mail (receiving, sorting, distributing, posting)
- Drafting memos and other correspondence
- Completing reports and other ad-hoc document requests
Benefits
- Competitive Base Salary
- Medical & Dental Insurance
- Comprehensive benefits include: medical, dental & life insurance
- Flexible Schedule
- Vacation & Paid Time Off
- A 24/7 Employee Assistance Program which includes mental health, relationship, financial and nutritional support for all team members.
- A community wide social platform
- Recognition programs
- Access to our veterinary learning platform
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
