Client Care Specialist - CNA/MA
A First Name Basis•Mandeville, LA
About The Position
The Client Care Specialist is the primary in-person, field-based point of contact for clients and caregivers. The role conducts in-home assessments, delivers hands-on caregiver training, and ensures care plans and documentation reflect conditions observed in the home. It also performs field-level checks to keep the branch’s Medicaid documentation and EVV compliance audit-ready. The position is 80% field based and 20% office based.
Requirements
- High school diploma or GED.
- At least 1 year of experience in home care, healthcare, or a related field.
- CNA or MA certification.
- Strong interpersonal skills for in-home client interaction and caregiver coaching.
- Comfort traveling locally for home visits; reliable transportation required.
- Detail-oriented documentation habits, including comfort with tablet- or app-based assessment tools.
- Ability to de-escalate and respond calmly to in-home incidents.
Responsibilities
- Conduct initial client intake assessments and home assessments.
- Visit clients in their homes.
- Develop and update individualized care plans based on home assessment findings.
- Provide caregiver orientation, onboarding, and field training.
- Document visit notes and assessment findings and maintain client files according to compliance standards and Medicaid audit and payer documentation requirements.
- Respond to client and caregiver incidents, de-escalating and escalating as needed.
- Monitor caregiver performance during field visits.
- Perform administrative duties as needed.
Benefits
- Competitive pay
- Medical, dental, and vision benefits
- Cell phone reimbursement
- 401(k) with employer match
- PTO
- Sick time
- Paid company holidays
- Monthly performance bonuses
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
