Weekend Warrior Client Care Specialist (3rd Shift + Shift Differential + Weekend Warrior) - Full Time

Rescue Mission•Syracuse, NY

9d•Onsite

About The Position

The Rescue Mission is seeking a Full Time 3rd Shift Client Care Specialist to work the Weekend Warrior Shift (Friday-Monday 9:00pm-7:30am) in our Syracuse Emergency Shelter. The Client Care Specialist maintains a safe and supportive environment for clients, utilizing the resources of the Rescue Mission to ensure a healthy and pleasant stay and provide an environment of positive change.

Requirements

High School Diploma or equivalent
Strong verbal and written communication skills
Proficiency in Microsoft Office and general computer literacy
Ability to maintain professionalism in crisis situations
Sensitivity, empathy, and strong interpersonal skills
Regular, predictable in-person attendance

Nice To Haves

Associate’s degree in human services or related field, or equivalent experience
Experience working with homeless, addicted, or mentally ill populations
Valid NYS Driver’s License (in compliance with company criteria)
Covid-19 vaccination, including booster (when eligible), is strongly encouraged

Responsibilities

Build rapport with clients, offering motivation and support while maintaining appropriate professional boundaries.
Ensure a safe, healthy, and respectful environment by monitoring facilities, conducting rounds, distributing personal care items, and enforcing guidelines.
Administer and monitor drug and breathalyzer tests as needed.
Facilitate client access to internal services and refer them appropriately.
Maintain accurate documentation and communicate important client information with confidentiality.
Uphold and model the Rescue Mission's vision, mission, and core values in all internal and external interactions.
Participate in regular training and team meetings.
Promote a culture of safety and demonstrate leadership in upholding safety standards.
Perform additional duties as assigned.