Veterinary Receptionist - Niagara Falls, ON
About The Position
Heartland Niagara Animal Hospital is searching for an experienced Client Care Specialist to join our Front Desk team! We are passionate about delivering exceptional veterinary care while creating meaningful relationships with the pets and people we serve throughout the Niagara Falls community. Our Client Care Specialists play a vital role in ensuring every client feels welcomed, supported, and confident in the care their furry family members receive. If you’re someone who thrives in a people-focused environment, enjoys building lasting relationships, and loves animals, we’d love to meet you.
Requirements
- Minimum of 2 years of customer service experience in a client-facing role
- Excellent verbal and written communication skills
- Strong relationship-building and interpersonal abilities
- Professional, compassionate, and positive attitude
- Strong organizational and multitasking skills
- Dependability and reliability
- Comfort learning new technology and entering data accurately
- Passion for animals and interest in the veterinary field
Nice To Haves
- Previous veterinary experience is a plus, but not required
Responsibilities
- Assist clients in person, over the phone, and via email with scheduling appointments, answering questions, and coordinating medication and food orders
- Check clients in and out efficiently while providing compassionate customer service
- Schedule follow-up appointments and process payments accurately
- Conduct after-appointment client follow-up communications
- Support hospital operations by maintaining a clean, organized reception area
- Draft memos, correspondence, and other administrative documents as needed
- Follow hospital policies and procedures to ensure an outstanding client experience
- Collaborate with teammates to support efficient front desk workflow
- Share ideas and contribute to a positive, team-focused environment
Benefits
- Competitive pay
- 401(k) matching
- Tuition support
- Referral bonuses
- Comprehensive medical, dental, and vision coverage
- Supplemental insurance options
- Generous PTO
- Employee discounts
- Quarterly team bonuses
- Continuing education allowance
- Uniform allowance
- Six paid holidays
- Employee Assistance Program
- Flexible approach to compensation that will reflect your skillset and future performance
- Roth Retirement Savings Plan
- Flexible Spending Account (full-time only)
- 529 Savings Plan
- Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
- Sick Time / Paid Time Off
- Free/discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
- Quarterly Team Rewards Bonus Program
- Professional development opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
