Entry-Level Remote Client Care Specialist

AIL • Knoxville, TN

1d • Remote

About The Position

AO Globe Life is hiring Remote Entry-Level Benefits Representatives to help working families, veterans, labor union members, and their loved ones understand and access valuable life, accident, and supplemental health insurance benefits. Whether you're starting your career or looking for a new opportunity, we'll provide the training, mentorship, and support needed to help you succeed. This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Requirements

• Strong communication and relationship-building skills.
• Positive attitude with a willingness to learn.
• Self-motivated, dependable, and organized.
• Comfortable working independently in a remote environment.
• Basic computer proficiency and reliable high-speed internet.
• Ability to obtain any required state insurance license.
• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

Nice To Haves

• Experience in customer service, retail, hospitality, healthcare, banking, education, military, administration, or sales is welcomed—but not required.

Responsibilities

• Meet virtually with clients using Zoom and phone.
• Connect with qualified members who have requested information.
• Explain life, accident, and supplemental health insurance benefits.
• Recommend personalized solutions based on each family's needs.
• Guide clients through the enrollment process.
• Conduct policy reviews and assist with beneficiary updates.
• Provide exceptional ongoing customer service and support.
• Maintain accurate records while following company and state compliance requirements.
• Participate in weekly coaching, mentorship, and leadership development.

Benefits

• Health Insurance Reimbursement
• Company-Paid Life Insurance
• Residual Income Opportunities
• Leadership Development
• Career Advancement
• OPEIU Local 277 Union Representation (where applicable)
• Top performers may qualify for leadership conferences, recognition programs, and company-sponsored incentive trips.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed