Client Care Specialist - Overnight

Ethos Veterinary Health•San Diego, CA

1d•Onsite

About The Position

As a client care representative, your duties will include: welcoming clients in a friendly, helpful, and compassionate manner; preparing and reviewing documents and medical records accurately and completely; educating and advising clients regarding Veterinary Specialty Hospital services and practices; processing emergency check-ins promptly and efficiently; scheduling and checking-in regular appointments and tending to all client requests while ensuring the highest quality of care and satisfaction for clients at all times. You will also process admissions and discharges accurately, schedule follow-up appointments as necessary, and process invoices and payments accurately. Maintaining client/pet records and files in accordance with legal requirements, assisting with other administrative duties such as scanning, faxing, emailing, and submitting pet insurance, answering multiple phone lines promptly and professionally, directing calls, faxing and scanning, updating clients of wait times and delays, and ensuring the cleanliness of the lobby and exam rooms are also key responsibilities.

Requirements

One year of customer service experience
Ability to work in a fast paced, highly collaborative environment
Commitment to develop long-term relationships with colleagues, clients, and community
Detail oriented with good organizational, communication and time management skills

Nice To Haves

Veterinary practice, specialty/emergency experience

Responsibilities

Welcome our clients in a friendly, helpful, and compassionate manner
Prepare and review documents and medical records accurately and completely
Educate and advise clients regarding Veterinary Specialty Hospital services and practices
Process emergency check-ins promptly and efficiently
Schedule and check-in regular appointments and tend to all client requests while ensuring the highest quality of care and satisfaction for our clients at all times
Process admissions and discharges accurately
Schedule follow up appointments as necessary
Process invoices and payments accurately
Update and maintain client/pet records and files in accordance with Veterinary Specialty Hospital legal requirements
Assist with other administrative duties such as scanning, faxing, emailing, submitting pet insurance for example
Answer multiple phone lines in a prompt and professional manner
Direct calls, fax and scan
Update clients of wait times and delays
Ensure cleanliness of lobby and exam rooms