Client Service - Client Care Specialist
About The Position
We’re New Horizons In-Home Care, a company that has been providing care to the Oregon community for over 30 years. We care for older adults needing assistance, seniors wishing to remain at home, individuals with disabilities, and medically fragile children. We are seeking a Client Care Specialist to join our award-winning, people-first company. This role is crucial for delivering our mission of empowering well-being through comprehensive care and companionship. If you are passionate about making a difference, enjoy interacting with others, and desire to be part of a fun and supportive community, this is the place for you.
Requirements
- High School Diploma or GED equivalent
- Valid Oregon Driver License with valid auto insurance
- Possess strong written, verbal, and presentation skills with diverse populations
- Ability to multi-task and stay calm in a fast paced environment while ensuring attention to detail
Nice To Haves
- 2+ years in care management preferred
Responsibilities
- Coordinate and monitor services, including tracking of client activities in relation to the client's care plan
- Oversee the maintenance of comprehensive client files and other documentation of all client encounters
- Perform home visits as needed
- Receive and process telephone calls and electronic communications
- Assist in development of home service plans
- Ensure Oregon Administrative Rules are followed
Benefits
- Living wage
- Opportunities for growth within the company
- Staff incentive program with points for prizes
- Opportunities to connect with colleagues through an online community platform and office parties
- Scholarship opportunities
- Annual $500 education credit for courses such as cooking classes, CPR certifications, and wellness courses
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
