Client Care Specialist - CNA/MA

A First Name Basis • Metairie, LA

18d

About The Position

A First Name Basis (AFNB) is an in-home care provider with 40+ offices across four states. The Client Care Specialist is the primary in-person, field-based point of contact for clients and caregivers. The role conducts in-home assessments, delivers hands-on caregiver training, and ensures care plans and documentation reflect conditions observed in the home, including field-level checks that support audit-ready Medicaid documentation and EVV compliance. The position is 80% field-based and 20% office-based.

Requirements

• High school diploma or GED.
• At least 1 year of experience in home care, healthcare, or a related field.
• CNA or MA certification.
• Reliable transportation and comfort traveling locally for home visits.
• Strong interpersonal skills for in-home client interaction and caregiver coaching.
• Detail-oriented documentation habits, including comfort with tablet- or app-based assessment tools.
• Ability to de-escalate and respond calmly to in-home incidents.

Responsibilities

• Conduct initial client intake assessments.
• Conduct client home visits and in-home assessments.
• Develop and update individualized care plans based on home assessment findings.
• Provide caregiver orientation, onboarding, and field training.
• Document visit notes and assessment findings to meet Medicaid audit and payer documentation requirements.
• Maintain client files according to compliance standards.
• Respond to client and caregiver incidents and escalate as needed.
• Monitor caregiver performance during field visits.
• Perform administrative duties as needed.

Benefits

• Competitive pay.
• Medical, dental, and vision benefits.
• Cell phone reimbursement.
• 401(k) with employer match.
• PTO.
• Sick time.
• Paid company holidays.
• Monthly performance bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED