Client Care Specialist
About The Position
Join Williams Comfort Air/Mr. Plumber, a leading HVAC and plumbing company in the Midwest. We are rapidly expanding and seeking dedicated individuals to join our team. Many employees find fulfilling careers here, with opportunities for growth and advancement. As a Client Care Specialist, your primary role is to convert inbound calls into booked service appointments for our HVAC, Plumbing, and Electrical technicians. You will build strong client relationships by following our established call flow process to ensure efficiency and client satisfaction, while also becoming proficient in using our business systems.
Requirements
- Prior customer service experience, ideally in a fast-paced field
- Call Center experience highly preferred
- Working onsite at our home office in Indianapolis is required
- Comfortable with computers and learning new systems
- Typing 30+ WPM
- Strong written and verbal communication skills
- Multitasking abilities are a huge plus
- Availability within our hours of Mon-Fri 7am-7pm, Sat-Sun 7am-5pm
Nice To Haves
- ServiceTitan Experience Preferred
Responsibilities
- Build trust with internal and external clients by meeting their needs
- Seek development opportunities through ongoing training and one-on-one coaching
- Deliver call scripts with an authentic, compelling tone
- Use advanced listening skills to ensure accurate information is relayed to Dispatch
- Respond to client concerns with empathy and professionalism
- Take control of calls with advanced telephone etiquette
- Proactively work to fill the schedule (e.g., outbound calling)
- Accurately enter client data into the appropriate systems
- Assign service call priorities based on urgency
- Schedule client requests accurately based on technician skills
- Provide exceptional service by staying mentally prepared
Benefits
- Industry Leading Total Compensation Plans - $17+/hourly plus bonuses (Weekly pay)
- Medical (as low as $13/week), Dental, and Vision Insurance
- FREE Employee/Dependent Telehealth, no copay
- Company Matched Health Savings Account and 401k Retirement Account
- FREE Long-Term Disability Insurance, Employee + Family Life Insurance, Wellness Program, and Employee Assistance Program (Mental Health)
- Voluntary Short-Term Disability Insurance, Accident Insurance, and Critical Illness Insurance
- Paid Company Holidays
- Paid Community Service Day
- Paid Time Off
- Paid Other Time Off (Bereavement & Jury Duty)
- Friends & Family Discount
- Industry Leading Training Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
