Client Care Specialist - Billings, MT

Vetcor•Billings, MT

1d•Onsite

About The Position

Best Friends Animal Hospital is seeking an experienced, full-time Client Care Specialist to join our dedicated team. As one of the first points of contact for our clients and patients, you’ll play an important role in creating a welcoming, organized, and compassionate experience from the first phone call through checkout. Our Client Care Specialists are at the heart of the hospital—providing personalized service, managing client communications, coordinating appointments, and helping keep daily operations running smoothly. If you thrive in a fast-paced environment, enjoy connecting with people, love animals, and are passionate about veterinary medicine, we’d love to meet you.

Requirements

A minimum of three years of client service experience
High school diploma or equivalent
Experience handling cash, checks, and credit card transactions
Outstanding communication and interpersonal skills
Strong time-management and organizational abilities
Ability to multitask, prioritize, and stay organized in a busy environment
A calm, professional, and compassionate demeanor under pressure
A trustworthy, dependable, and team-oriented approach
Passion for pet welfare and exceptional client service
Strong attention to detail and commitment to accuracy
Ability to work independently when needed while remaining an engaged member of the team
Availability to work 10-hour shifts, including evenings, weekends, and holidays as needed

Responsibilities

Welcome clients and patients with professionalism, warmth, and compassion
Serve as a first point of contact for clients both in person and over the phone
Answer incoming calls and assist clients with questions and requests
Schedule appointments and coordinate client communications
Admit and discharge patients efficiently and accurately
Maintain accurate client and patient information
Maintain client accounts and process payments
Handle cash, checks, and credit card transactions accurately
Assist with client education and provide appropriate support throughout the veterinary visit
Respond to inquiries while delivering exceptional customer service
Communicate clearly and compassionately with clients, including during stressful or emotional situations
Coordinate with veterinarians, technicians, assistants, and other hospital team members
Help maintain an organized and efficient front desk
Support daily hospital operations and workflow
Contribute to a positive experience for every client and patient