Client Care Specialist - Vancouver Veterinary Hospital
About The Position
Vancouver Veterinary Hospital is seeking a Client Care/Receptionist who will build positive client relationships by displaying genuine care and compassion towards clients and their pets. This role involves greeting and checking-in clients in a friendly and warm manner, receiving incoming calls with a courteous and caring approach, screening calls, booking appointments, taking detailed messages, and providing knowledgeable non-medical information. Responsibilities also include performing administrative office tasks such as mail handling, drafting correspondence, and completing reports. This is a temporary position for 2-3 months with the possibility of continued full-time employment.
Requirements
- Genuine care and compassion towards clients and their pets.
- Respectful in all interactions.
- Exceptional customer service skills.
- Ability to screen calls, book appointments, and take detailed messages.
- Ability to provide knowledgeable non-medical information.
- Proficiency in administrative office tasks.
- Experience with mail handling, drafting correspondence, and completing reports.
Nice To Haves
- Experience as a Client Care/Receptionist in a veterinary setting.
Responsibilities
- Build positive client relationships by displaying genuine care and compassion towards clients and their pets.
- Be respectful in all interactions and provide exceptional customer service.
- Greet and check-in clients in a friendly and warm manner.
- Receive incoming calls from current and prospective clients utilizing a courteous and caring approach.
- Appropriately screen calls, book appointments, and take detailed messages.
- Provide knowledgeable non-medical information to clients.
- Perform a variety of administrative office tasks, including mail (receiving, sorting, distributing, posting).
- Draft memos and other correspondence.
- Complete reports and other ad-hoc document requests.
Benefits
- Competitive Base Salary
- Medical insurance
- Dental insurance
- Life insurance
- Flexible Schedule
- Vacation & Paid Time Off
- 24/7 Employee Assistance Program (mental health, relationship, financial, and nutritional support)
- Community wide social platform
- Recognition programs
- Access to veterinary learning platform
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
