Client Care Specialist

Veterans Care Coordination•Lake St Louis, MO

5d•$18 - $20•Hybrid

About The Position

Join our team as a Client Care Specialist and make a positive impact in the lives of veterans and their families. This role is for a customer-focused individual with healthcare experience who enjoys helping others and ensuring a great customer experience. The ideal candidate has a background in healthcare care coordination, Veterans services, social work, care/case management, customer service, or patient advocacy, and enjoys working with families, care partners and customers towards common goals.

Requirements

Minimum of two years related experience in healthcare customer service, social services, care management/case management, or Veterans services.
Live in the state of Missouri, within a 50 mile radius of Lake St. Louis.
Must be able to pass a drug screen and background check.
Ability to work in-office a minimum of 40% of each work week (a minimum of 2 days per week)

Nice To Haves

Customer-focused individual with healthcare experience
Background in healthcare care coordination, Veterans services, social work, care/case management, customer service, or patient advocacy
Enjoys working with families, care partners and customers towards common goals

Responsibilities

Build strong rapport with clients through effective communication and empathy
Actively listen to client needs and concerns
Proactively follow up with clients to address concerns and ensure quality in-home services
Managing incoming and outbound calls
Accurately complete detailed forms
Ensure compliance within industry regulations
Maintain accurate and up-to-date client records
Maintain a high standard of quality and accuracy in all tasks
Maintain Key Performance Metrics