Client Care Specialist 2(Medical Assistant/Phlebotomist)
About The Position
A Client Care Specialist 2 (CCS-2) provides friendly, helpful, courteous, confidential, and professional support to members seeking HIV testing and prevention services, STI screenings, and treatment in AHF Wellness Clinics and Programs. This hybrid role moves between clinical, administrative, and front-office responsibilities to support patient care, retention, and operational efficiency. The CCS-2 works as part of a close-knit team in AHF’s collaborative organizational structure, where staff are accountable to multiple leaders. The role contributes to comprehensive patient care by collecting medical histories, managing tests and screenings, recording vital signs, and addressing health complaints. It also supports patient registration, appointment management, electronic chart creation, and accurate data documentation, including referrals and reports. The position requires venipuncture and collection of blood and other specimens, as well as preparing samples for laboratory analysis. The CCS-2 is expected to uphold AHF’s mission and core values and adapt to a dynamic environment.
Requirements
- Valid phlebotomy license or medical assistant (MA) certificate.
- Skills in venipuncture and collection of blood and other specimens.
Nice To Haves
- Proficient Spanish speaker.
Responsibilities
- Welcome and support members seeking HIV testing and prevention services, STI screenings, and treatment.
- Provide courteous, confidential, and professional support in wellness programs.
- Collect medical histories, record vital signs, manage tests and screenings, and address health complaints.
- Facilitate patient registration, appointment management, and electronic chart creation.
- Document data, referrals, and reports.
- Perform venipuncture and collect blood and other specimens, preparing samples for laboratory analysis.
- Work collaboratively across clinical, administrative, and front-office functions to support comprehensive patient care and operational efficiency.
- Represent AHF’s mission and core values and adapt to changing needs.
Benefits
- AHF offers comprehensive benefits intended to support employees’ physical, financial, spiritual, and professional health.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
