Client Care Service Coordinator

Schumacher Auto Group•West Palm Beach, FL

35d

About The Position

Schumacher Automotive Group in North Palm Beach is seeking a Full-Time Service Coordinator! Are you a customer service pro? Do you have a vision for creating positive experiences with clients? The Client Care Service Coordinator responds to customer inquiries and ensures that the dealership actualizes its maximum profit potential.

Requirements

High School diploma or equivalent.
1+ years experience in a fast paced customer service environment.
Proficient computer skills; experience using word, excel and other MS products.
Excellent communicator to support relationships with all staff, clients, visitors.
Must be available to work Weekdays and Saturdays.
Must be able to read/write and speak English and Spanish proficiently.
Must have reliable transportation on a daily basis.

Nice To Haves

Experience in CDK Software highly preferred.

Responsibilities

Handle incoming calls, schedule service appointments and take messages for the Service Team in a courteous and timely manner.
Work with Client Center Schedulers as needed.
Notify customers when vehicles are ready for pickup.
Occasionally call customers when service to their vehicles is due.
Walk short distances repeatedly throughout the day to assist clients, staff, and visitors.
Follow up with clients to confirm or reschedule appointments as needed.
Maintain accurate and organized client records in the dealership database.
Issue loan rental contracts for customers as assigned by management.
Check in and close rental/loan contracts for customers.
Move vehicles for customer loan/rentals as directed by management and in accordance with dealership standards.
Perform walk around before delivery and upon return of the vehicle loan/rental for and by customers; document any damage incurred in the vehicle.
Other duties as assigned by Management.