Client Care Coordinator

Witherite Law Group•Dallas, TX

45d•Onsite

About The Position

Witherite Law Group (WLG) is a personal injury law firm specializing in motor vehicle accidents. Our vision is to improve the life of each person we serve. Whether it is for our employees, our clients, or our community, WLG puts people first, provides unmatched expertise, and displays integrity in every situation. Our attorneys and staff are committed to helping injured clients get the care and service they deserve. We take care of the complex legal work so that our clients can focus on recovery and getting their lives back. We are determined to help our clients get the settlement they deserve, and we will be by our client’s side every step of the way. This firm is a Top 100 Places to Work recipient and a National Top Workplace honoree. We are proud of these achievements and honored to be among this prestigious list of companies. Our culture is special. But you can’t just take our word for it...apply today and join the WLG family. Position Summary: The Client Care Coordinator will serve as a key liaison between clients, providers, and the Witherite Law Group (WLG) to ensure seamless care and communication throughout the litigation process. This role involves collaborating with WLG Client Care Coordinators, Attorney Litigation teams, and specialists to schedule client treatments and facilitate necessary medical care. The Client Care Coordinator will build trust with clients by empathizing with their needs, addressing concerns, and ensuring they receive timely and appropriate care. Additionally, the Coordinator will be responsible for data management, including verifying, updating, and reporting client appointment details, and optimizing workflow to enhance client satisfaction. Effective communication with providers, clients, and internal teams is crucial for meeting both healthcare and legal needs. The Coordinator will also attend case reviews and litigation meetings, assist in resolving scheduling conflicts, and ensure accurate documentation and reporting.

Requirements

Entry-level healthcare experience (unit clerk, MA, or similar)

Nice To Haves

Preferred experience in a physician’s office or clinic setting
High School Diploma preferred

Responsibilities

Serve as a liaison between clients, providers, and the WLG team to coordinate care.
Collaborate with internal teams to address client treatment needs during litigation.
Build and maintain client trust through empathetic communication and care coordination.
Manage client schedules, resolve calendar conflicts, and arrange travel as needed.
Gather and report client information related to injuries and case progress.
Update and maintain client appointment data in internal systems (Filevine, Power BI).
Attend meetings to review and address client care requirements.
Create and manage documentation to guide workflows and address challenges.