Client Care Coordinator

Salem•Salem, OR

4d•$19 - $22

About The Position

ComForCare Home Care is a franchise of premier in-home care providers. We take time to understand the needs of our clients, and work diligently to keep them safe at home. With ComForCare, clients can live independently and continue to do the things they love. As a Client Care Coordinator at ComForCare, you will be the key connection point between clients, caregivers, and the agency--ensuring high-quality care, smooth scheduling and strong communication every step of the way and maintain confidentiality of client and employee information.

Requirements

High school diploma or G.E.D. certificate
Excellent verbal, written and interpersonal communication skills.
Strong organizational and problem-solving abilities
Ability to multitask in a dynamic environment
Proficiency in basic computer systems (Excel spreadsheets, Google drive Docs and sheets, scheduling software) or the ability to learn how to use them.

Nice To Haves

Previous experience in staffing or as a scheduler or experience in home care, healthcare or customer service is preferred
A warm, professional and upbeat attitude- -you're the kind of person people enjoy working with

Responsibilities

Serve as the primary point of contact for new and existing clients and their loved ones.
Coordinate and maintain accurate client care schedules based on individual care plans
Match clients with compatible caregivers to promote long-term professional relationships.
Conduct any follow-up calls with clients and caregivers after each shift (especially the first), addressing any concerns promptly.
Assist with new client onboarding and care plan development
Collaborate with the scheduling and clinical teams to ensure exceptional service delivery.
Document interactions, updates, and changes accurately and in a timely manner.
Promote a positive and professional image of the agency at all times.
Participate in an on-call rotation.
Ensure all services comply with agency standards, licensing regulations and state guidelines.
Participate in audits, case reviews and quality assurance initiatives.
Monitor overtime of employees
Provides direction to direct care employees to ensure safe and effective coverage of client needs
Maintain adequate numbers and contact information of all available staff
Maintain confidentiality in all aspects of the job, respecting client and employee records